Job title: Technical Support Analyst

Job description:
Technical Support Analyst Job description Our client, Staumen, are a secure, established, specialist support group, working with International clients in a fast growing market. They are currently recruiting a Technical Support Analyst in the Maidenhead ( Coventry) area. They offer scope for broad experience and extensive personal development with an interesting, varied and challenging workload. Your role will be to: Provide first and second level support to end users as their first point of contact, logging and prioritizing calls and providing resolution solutions in line with company procedures. Key responsibilities and accountabilities:- First point of contact for all ICT related incidents and service requests Logging incidents and service requests in Service Desk system and managing the queue. Fully documenting the process involved from taking the call to resolving the issue Ownership and further development of Service Desk knowledge base Resolving incidents or delegating them to appropriate teams and/or escalating them when appropriate Deliver high quality and end user focused service either remotely, by telephone or onsite 1st and 2nd line technical support for Active Directory, MS Exchange, MS Office Apps, Windows Workstations, Exchange and Citrix Routine systems administration tasks; patch management, OS management, VM builds, back-up management Administration of hardware inventory and software licenses Installation and maintenance of IT related infrastructure either onsite or remotely Hardware maintenance e.g. changing PC components Key Skills:- Strong working knowledge of Microsoft Operating Systems including Windows 7 and Windows 2008 R2 Server. Active Directory Citrix MS Exchange Working knowledge of PC and laptop hardware Take calls in a pleasant and professional manner Ability to work in busy environment under pressure to meet deadlines Full clean UK driving license and willingness to travel Strong analytical and troubleshooting skills Ability to work on own and as member of a team Strong verbal and written communication skills Ability to liaise at all levels of a client Desirable Skills:- Linux Scripting especially MS Powershell Networking including Cisco Router / Switch installation and configuration Experience of working in helpdesk and PC Hardware / Software troubleshooting Experience of working within the healthcare sector and the successful candidate will need to apply for a DBS check. Working environment:- The role is team-based delivering focused, target driven support. Mentoring and peer group support will augment on the job training but the candidate will be expected to organise their own workload according to the demands of the job. An ability to work unsupervised, with initiative, is essential. A suitable home office, with effective connectivity, is an essential consideration for this role. The successful candidate will be expected to work autonomously from a home office location that facilitates concentration and effective communication. Current vacancies are for Midlands and the South East. Whilst much of the work is home based there will be a regular need for site visits so permanent access to own transport is essential. In addition to support work there may also be project work, typically relating to installation and configuration of new sites/locations. Some technical R&D should also be expected with regard to applications and emerging technologies. Some on-call Rota assignments may be required subject to notice and agreement. Please note that the right attitude and aptitude is as important as experience, our requirements are flexible and we would consider changes to suit appropriate candidates. The job requires customer site visits; applicants must be located & entitled to work in the UK. Salary Neg. depending on experience If you're interested, please send a CV to belinda (at) recruitment-boutique.com

Employer Name: jobsNskills.co.uk

Job short description: Software developers

Country: United Kingdom

Region: Berkshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly