Job Desktop Engineer - FTC 12 Months. Surrey UK Recruitment - job offers
Job description:
Roc Search is currently recruiting for a Desktop Support Engineer for a role based in Fareham. Background. Desktop Support engineer providing Break-Fix, fault diagnosis, resolution and installation/deployment of new hardware with in the core campus location. Responsibilities :-. *Adhering to SLAs. *ITIL Processes awareness and adhering to. *Reporting to the Track Lead / Team Lead. *Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems. *Troubleshooting technical issues. *Ensuring that the processes are adhered to. *Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup. *Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. *Tracking work tickets on ITIL based ticketing system like Service Now & Remedy. *Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. *Performs repairs on computers, laptops, printers and any other authorized peripheral equipment. *Improves and maintains customer and employee satisfaction. *Performing asset inventory activities as needed. *Create documentation for process and procedures. *Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives. *Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis. Essential:. *Experience as deskside/Onsite support/local IT engineer. *Strong Microsoft Operating System installation(Win XP/Win 7Win 8.1/MAC) and troubleshooting skills. *Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices. *Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc). *Strong desktop support knowledge including hardware, software, and networking concepts. *Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds. *Good knowledge of MAC OS, IPAD and Android devices. *Knowledge in windows Image build process and SCCM deployments. *Basic understanding of Audio/Video equipment and conference room setup. *User account creation for Active Directory, Exchange Mailboxes, Distribution lists. *Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations. *Handheld - Blackberry, Android & IOS support knowledge. Salary: £25-29K. Location: Fareham. 12 Month FTC. Apply now for immediate consideration to Stuart Chappell at Roc Search. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.
Employer Name: UK Recruitment
Form of contact: Recruiter
Job short description:
Information and communications technology operations technicians
Country: United Kingdom
Region: Surrey
Contract duration: Permanent
Contract type: Full time
Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom
How to apply: Other - see free text
Salary currency: GBP
Salary period: Monthly
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