Job title: Senior Telephone Mortgage Advisor

Job description:
Part Time vacancy New and exciting roles are rare especially the opportunity to work for the Coventry as a Senior Mortgage Advisor! We are an organisation that truly invests in our people and offers long term career prospects. Don’t just take our word for it – we hold the Investors In People Gold Award in recognition of our focus on developing our people. This fantastic role has arisen within the Mortgage telephone area for a professional and dedicated individual to join one of our teams. Ideally fully qualified, you will be integral in delivering the department’s vision by providing an exceptional advised telephony mortgage service to both our existing members and new customers. As an experienced advisor you will be both passionate about delivering a memorable service whilst achieving performance measures, including quality and compliance. You will be well planned, organised and able to work on your own initiative, as well as having the ability to support and encourage your team. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products. To be a success in the role you will be enthusiastic, customer driven, passionate about building relationships and developing your own potential. You will be able to understand customer situations and it will be critical that you have ability to analyse and deliver clear, accurate and compliant information. Ideally you will have mortgage and / or financial services experience, with either full or part CeMAP (or equivalent) However we will give you the training, support and professional qualification needed to become a fully confident and qualified Senior Mortgage Advisor Role requirements: * Receiving inbound calls from customers, building relationships and asking questions to establish and satisfy needs, helping customers achieve their goals. * Providing very high levels of professional customer service and advice on our range of mortgages and home insurance * Ensuring all borrowers thoroughly understand the potential financial risks to them that are involved and are provided with advice on how to mitigate this and the costs of doing so. * Adhering to compliance regulations and financial products, ensuring all advice is accurately documented * Managing your own time within a busy department to ensure each customer receives a high level and personal service. * Ensure the achievement of personal goals and performance measures including, quality, compliance, productivity measures and understanding of home insurance requirements. * Understand and adhere to all relevant policies, procedures and compliance requirements. * Maintaining a detailed level of knowledge to be able to effectively handle a wide range of mortgage related enquiries from First Time Buyers to Landlords. Person requirements: * CeMAP (or equivalent) standard * Evidence of recent, fast paced customer service experience, ideally within mortgages. * Experience of working towards performance, quality and productivity measures and goals * A confident relationship builder with excellent communication skills, ideally telephony * Thorough and driven to achieve high standards * Reliable, committed and flexible * Self motivated, proactive and passionate about your development. * Banking & Financial Services Knowledge * Excellent attention to detail and planning and organising skills. The Telephone Mortgage area is open seven days a week on the following pattern: Monday to Friday 4pm to 8pm Training Hours: Monday - Friday 9am to 5pm for the first 5 weeks of employment.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Contact centre information clerks

Country: United Kingdom

Region: West Midlands

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly