Job 1st Line Service Desk Technician Leicestershire, Rutland and Northamptonshire Technojobs - job offers

Job title: 1st Line Service Desk Technician

Job description:
A UK based IT services provider operating solely within the recruitment industry and specialising in the supply of outsourced IT solutions including hosted desktop, infrastructure management, specialist IT consultancy, application development and support services, requires a hard-working and customer-focused individual to join its Fast Response team. Responsibilities will be to provide structured support to their clients' end user employees across the infrastructure and various internal systems and applications associated with the recruitment business. With clients at a number of locations in the UK and overseas, support is at the centre of our business and so your communication and customer service skills are key as well as your attention to detail and genuine interest in developing technically. You will operate in the Fast Response Team providing telephone and email based 1st line support solutions to our clients, escalating where needed to our two separate technical departments which are split between infrastructure and recruitment (software) application specialists. You need to be articulate and confident on the telephone, with the ability to stay calm when put under pressure and to ask the right questions to get the answers you need get to the bottom of an issue. You will also be tasked and trained to develop an in depth understanding of the infrastructure and applications that are in use across our client base, and to be able to adapt to the constant change within these systems. Applicants will be interviewed and started swiftly; preference will be given to applicants with previous application support experience within a service desk role, however college or university graduates with no such experience will also be considered. Also anyone with a background in recruitment looking for a career change will be considered. All...

Employer Name: Technojobs

Job short description:
Information and communications technology service managers

Country: United Kingdom

Region: Leicestershire, Rutland and Northamptonshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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