Job title: St Ives - Sales.

Job description:
To maximise customer sales and all revenue opportunities via the telephone from both inbound and outbound activity. Key Responsibilities:. To undertake other reasonable responsibilities and projects as instructed by their line manager. - Effectively handle all calls (inbound and outbound), to maximise retention targets through the provision of effective and efficient communication and negotiation skills. - Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision. - Utilise all relevant information to maximise opportunities to cross sell and up sell insurance products. - Understand and be able to explain policy cover in line with terms and conditions. - Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image. - Develop and maintain a competent level of technical, product and system knowledge to support sales. - Deliver individual quantitative targets, adhering to quality and accuracy standards. - Contribute to the achievement of team and operational targets. - Operate within own area of accountability, proactively escalating issues and seeking guidance. - Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements. - Understand business issues and recommend solutions to improve. - Commit to own personal development. - Provide support and guidance to others as required. - Key Skills and Knowledge:Essential Skills:. - Strong team player. - Results orientated. - Good communication skills at all levels. - Ability to remain motivated in a changing working environment. - Good keyboard skills. - Works on own initiative. Desirable Skills:. 5 GCSE passes including Maths and English - Grade C (or equivalent). - Experience of working in a contact centre or sales environment. - Previous sales experience. - Basic knowledge of insurance products and principles.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Buyers

Country: United Kingdom

Region: Cambridgeshire CC

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly