Job title: Site Coordinator - Wandsworth.

Job description:
Company Information This is an exciting opportunity to join an expanding team within Atos BPO. Our main aim is to deliver consultations for the Department for Work and Pensions (DWP) The outcome of the consultations is used in conjunction with other information to process Personal Independence Payment (PIP) claims. PIP is a new benefit introduced as part of the Governments Welfare reform Bill. Experience in working with the public in a customer facing role is essential. You should possess excellent communication skills, organisational skills and be competent using all Microsoft office applications predominantly Excel. Attention to detail and accuracy is crucial for this role as you will be dealing with sensitive matters and confidential information. In this role you will act as the first point of contact for claimants who attend the Assessment Centre (AC) to undergo their consultations with the Health Practitioner (HP). You will be responsible for supporting our visitors and claimants who visit the Assessment Centre along with our Health Practitioners who work out of the centre. In this role you must be able to demonstrate that you meet our core values of integrity, teamwork, empathy and the highest levels of customer service that will ensure an excellent customer experience. As an integral part of the PIP team you will primarily be responsible for the day to day running of one of our Assessment Centres supporting a team of Health Practitioners who conduct PIP consultations from the site. This role will be based in a specific centre in the UK. You may be expected periodically to provide receptionist duties at an alternative location to cover any absence. You will be required to undergo and successfully gain BPSS security clearance in order to undertake this position. We have a vacancy in Wandsworth - this is a maternity cover for 6 months (with possible option to extend). This is a full time role working 37.5 hours per week on a shift basis to cover evening and weekend working in line with our customers requirements. Dependant on customer demand the working hours at the AC cover 8am - 8pm Monday to Friday and 9am - 5pm on a Saturday and Sunday. Job Description PLEASE NOTE: The nature of many of our claimants conditions means that PIP employees may sometimes need to deal with challenging situations. The right candidate will be empathetic by nature but also able to diffuse situations of minor conflict and calm claimants who may be agitated or upset. Organisational skills are key here as the smooth running of the Assessment Centre must continue without disruption to other claimants. *Act as the front face of Atos managing the customer experience for all visitors and staff attending the centre, working at all times to maintain the highest levels of customer service *Manage the on the day and intra-day arrival of claimants into the centre ensuring that appointments run to schedule and the workload is spread in accordance with the Learning Curve of the Healthcare Practitioners. *Provide support to customers across a variety of activities e.g. answering general questions about the PIP consultations, assisting with enquiries on expenses claims from customers who have incurred costs to attend their consultations *Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times. *Manage the appointment arrivals board ensuring systems keep up to date and in good order *Management of special requests e.g. where a translator may be required *Undertake the required identity checks with each customer *General administration duties; e.g. answering the telephone, copying, documents etc *Working with the scheduling back office team ( based elsewhere) to ensure the Health Practitioners diaries are fully managed with no empty appointments *Provide general support to Health Practitioners based

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description:
Information and communications technology service managers

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly