Job title: Self Checkout Host - Eastgate

Job description:
Job Ref. 667270BR Role Summary Be the best you can be as a Self Checkout Colleague How will you make a difference? Here's the short answer; Our customers love us just as much for our friendly, helpful service as they do for our fantastic low prices. The genuinely warm and friendly way a customer is served is seen the most at the checkout, probably more than any other area in store, so you can play a major part in making the customer experience a fantastic one. Of course we want you to smile and be polite. It’s also about listening, talking, being patient, being helpful, looking smart and being calmly efficient… while also being incredibly busy! You could be the vital ingredient that makes a difference to a customer leaving Asda with a smile and feeling that they can't wait to return again soon. Self service checkouts are an automated checkout facility that enables customers to scan, bag and pay for items themselves. Self service checkouts are beneficial to both Asda and our customers in that they allow our customers to be in complete control throughout their shopping experience. They can also reduce queues at our other checkouts, increase the checkout capacity and improve customer perception of queues at Asda. Everyday matters We’re proud of our warm and friendly service. It’s what our customers love and have come to expect. So we’ll always expect you to: - Have a smile in your voice as well as on your face. Always say ‘hello’ and ‘goodbye’ – and in between show an interest and find out customers’ needs - Ensure sufficient receipt rolls are available and an adequate supply of carrier bags/Bags for Life. - Greet customers with a smile & use eye contact, always paying full attention to the customer you are serving - Courtesy is a big part of our warm and friendly service culture so remember the importance of saying please and thank you - If a customer has had to queue for longer than normal, acknowledge the problem, apologise and thank them for their patience - Ensure the touch screen monitor, the exterior and the scanner scale are all clean - If a customer has a complaint, try and resolve the problem yourself or quickly decide it’s an issue for a manager. Be sympathetic and don’t get flustered. The way in which you handle any problems could be the reason why a customer comes back to shop with us - Be an advocate of the reusable bag range - Make them aware of special offers or promotions they may have missed, but never try a hard sell. They may be tempted next time they shop - And much more!! Being the best you can be, every day The self service checkouts must be open and available for customers to use throughout all store trading hours. Completing daily checks will minimise the chance of a problem occurring, allowing you to focus your full attention on delivering Warm and Friendly Service to your customers. We’re one big team, so we’re looking for helpful, outgoing people who can get along with and support others. Store Name 04216-EASTGATE Department SERVICES Business Unit Retail Position Type Permanent Hours Per Week (7.5 hrs = 1 day) 30 Shift Pattern Days Application End Date 07/11/2016 UK Postal Code SS14 1AE

Employer Name: Asda Ltd

Job short description: Services managers not elsewhere classified

Country: United Kingdom

Region: Essex

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly