Job title:
Principal Consultant - Customer Experience Management

Job description:
Join us and shape the future of travel Shaping the future of travel has always been important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever. We work at the heart of the global travel industry.  Amadeus offers you the opportunity to learn and grow and drive your own progression in an exciting and multicultural environment. Our people are driven by a passion for 'Where next?' If you want to shape your career and the future of travel, Amadeus is the place for you.   Airlines worldwide are seeking ways to improve their understanding/knowledge of their customers in order to deliver a better experience across their journey, thus maximising customer loyalty whilst fostering airline upsell opportunities. In a bid to unlock the significant potential that a traveller centric approach represents, Amadeus is investing in a suite of innovative solutions to address the Customer Experience Management (CEM) challenges that sit at the top of airlines’ strategic agendas to achieve this purpose.   Consulting & Services are a key part of CEM solutions, and key as well to assisting our customer airlines both establish & achieve their strategic objectives. The role is part of a team of world-class airline consultants with a direct focus on supporting our customers in maximising their revenue and profit performance through optimised CEM.   We are seeking to hire a proven leader in Customer Experience Management to set a visionary direction, maximise the market opportunity for Amadeus CEM solutions, drive the development of the team and deliver consulting engagement to our clients. This leadership extends to the creation, promotion, business development and delivery of strategic, business or solution related consulting engagements.   This newly created role will require leadership, creativity, and the ability to influence both internal Amadeus stakeholders, as well as Airline C-level, across both our current airline customer portfolio, as well as new prospect customers.   Your key aim as principal consultant will be to build strong & effective business partnerships with our customers through the delivery of chargeable, performance improving service engagements. This will be backed by your development & management of a sustainable pipeline of engagements, supporting a team of expert business & solution consultants.   Key accountabilities   Within his area of focus, the principal consultant will lead the creation and maintenance of consulting services aligned to both airline executive needs and Amadeus strategic focus areas. This includes the identification of global, regional & industry trends, as well as support for new solutions.   The principal consultant will lead the business development in his area of business and regional focus. This includes the identification of prospects, and building & maintaining relationships with key stakeholders (both internally and externally). Also, the validation and prioritisation of targets throughout the service sales cycle.   The principal consultant will lead the delivery of consulting services in his area of focus. This includes: * Managing client relationships from initial contact, then through all phases of the engagement, in relation with the overall Amadeus commercial organisation. * Ensuring sponsor engagement and customer satisfaction throughout the engagement * Ensuring that the scope of any engagement mission is clearly understood by the customer & signed off * Ensuring the delivery of all engagements within agreed budgets * Validation and prioritisation of critical issues identified, leading the formulation of recommendations that will impact performance improvement * Identification and mitigation of key risks and issues impacting delivery and customer satisfaction * Leading consulting team through the design, test, proposal and acceptance of recommendatio

Employer Name: Amadeus

Job short description:
Software and applications developers and analysts not elsewhere classified

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Hourly