Job ICT Service Delivery Facilitator LONDON UK Recruitment - job offers

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Job title: ICT Service Delivery Facilitator

Job description:
South East CSU provides support to commissioners working in Clinical Commissioning Groups (CCGs), Local Authorities, Primary Care organisation’s and other health and social care agencies. Our aim is to enhance patient care. We strive to continually exceed customer expectations through delivering expert support, advice, innovations and cost efficiencies. If you are considering a career with us - and we hope that you will – we want talented people who can help build this new environment. We are bringing together teams with experience and expertise across a range of disciplines, people who are passionate about improving patient care, share a common purpose and are focused on delivering services that our clients need and want. We operate a flexible working model and staff may work at any of our sites. We are committed to Safeguarding and promoting the welfare of all those we serve, as well as complying with best practice in the application of safeguarding. Some roles require working with Children or Vulnerable Adults a Disclosure and Barring (DBS) check will be required as part of the pre-employment checking process, and rechecking will be required as and when determined by the relevant policy. All staff (paid or unpaid) have responsibility to follow the guidance laid out in safeguarding policies and related policies, and to pass on any safeguarding concerns using the required safeguarding procedures. All staff will be required to complete annual safeguarding training for adults and children. For further information please visit the NHS England website england.nhs.uk ------------------------------------------------------------------------ TITLE:- ICT Service Delivery Facilitator – Surrey x 2 DESCRIPTION:- An exciting opportunity has arisen to join the South East Commissioning Support Unit. To be a member of the Information Communication Technology (ICT) Service Delivery Team, which is responsible for delivering ICT services to the SECSU and its partners, you will be responsible for: * Providing IT facilitation services following ITIL methodologies to GP practices that you are accountable for * Contributing to the delivery of a customer focused service to ensure that the agreed SLAs and KPIs are achieved * Provide consultancy in the form of project management, training, clinical system help and understanding, to issues taking business requirements and feeding back to the Service Delivery Lead (SDL) or Project Management area * Dealing with customer escalation as appropriate * Liaising with the Customer to understand new and improved ways of utilising ICT, formulating and agreeing the improvement with the Customers, and delivering the improvement o Work closely with other teams, including technical teams and the ICT Service Desk o Provide co-ordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested o Participate in relevant internal and external working groups/projects, services and initiatives to provide, information and analytical advice and expertise. o Provide relevant and timely specialist advice and guidance on own portfolio of work/function. This is a role which requires IT knowledge and capability and is mainly field based. You must have access to your own vehicle and hold a full UK driving licence. ------------------------------------------------------------------------ In cases where we receive a high volume of applications for a post, we may bring the closing date forward. Therefore you are advised to submit your completed application form as early as possible to avoid disappointment. Please note that where the salary stated above is based on full time working (37.5 hours per week) it should be pro rata for part time working. Please contact us if you need the application form in an alternative format or if you need any adjustments for the interview. Benefits of working with us: As well as the chance to develop your career, SECSU o

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Contact centre information clerks

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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