Job Customer Support Manager Shropshire and Staffordshire TipTopJob - job offers

Job title: Customer Support Manager

Job description:
Role: Sales and Customer Support Manager Salary: A GBP 25,000 : A GBP 30,000 Location: Shrewsbury Contract: Temporary until October 2017 The Client Our client is recognised as the UK and International premier supplier of quality and affordable products and equipment to Schools and Colleges. With over 30 years experience, their team are all dedicated to supporting Schools and Colleges by providing the products and solutions they require to deliver academic results. An excellent opportunity has arisen for an experienced Sales and Customer Support Manager, who has a proven track record of delivering results, to join us on a temporary basis until around October 2017. It is essential that you have experience of managing an outbound sales team. You will be responsible for ensuring that the department achieves monthly Direct Mail sales targets and delivers a first class customer support experience to all customers. You will be responsible for leading 9 Sales and Customer Service staff, you will support the team in achieving the department KPIs and you will lead, support, motivate and develop all members of the Sales and Customer Support Department. We are looking for an enthusiastic individual who has a strong leadership background and who is passionate about helping us grow both domestically and internationally. You will demonstrate a canAEURdo attitude, be able to think outside the box and be confident to take the lead in becoming the customer champion internally. You have an outgoing personality so that you will quickly establish and maintain exceptional working relationships with colleagues, customers and senior management. You have the ability to deliver high quality service both as the leader of a team and as an individual, be a planner and implementer of agreed strategy and be an effective and confident communicator. The Role UK Direct Mail Sales Responsible for achieving sales revenue and margin targets for UK Direct Mail through the sales team by developing the team through motivation, skills development and product knowledge development. Overall responsibility for providing a proactive sales approach to meet department sales targets through achievement of sales KPIs. Responsible for sales reporting for the department, including sales pipeline reporting and monthly sales forecasting against budget. Manage the sales administration and quote management process to ensure that all sales opportunities and recorded and progressed in line with department processes. Support the Marketing Department in implementing the companys marketing plan, specifically outbound telesales calls to support relevant marketing campaigns. Responsible for planning, recruitment, direction, organisation and control for the Sales Executives to accomplish department strategic objectives. Customer Support Manage, lead and motivate the Customer Support Team members. Responsible for the distribution of duties and workflow within the Customer Support Teams to ensure that customer requirements and internal standards are consistently met. Overall responsibility for the coAEURordination, monitoring and reporting of team workflows, processes and KPIs within the Sales and Customer Support Department. Overall responsibility for telephone and email support provided to our customers within the Sales and Customer Support Department. Liaise with other departments to ensure efficient and effective customer support. Overall responsibility of prospect and customer accounts, setting up new sales ledger accounts and maintaining customer records using appropriate software. About Precision Precision Recruitment posts this Customer Support Manager role, specialists in Engineering, Technical, Construction and Sales Recruitment. Operating in our tenth year, we have placed hundreds of Sales Professionals in fantastic new roles. Precision cover the whole spectrum of Sales Positions from Area Sales Managers, Regional Sales Managers, Sa

Employer Name: TipTopJob

Job short description: Commercial sales representatives

Country: United Kingdom

Region: Shropshire and Staffordshire

Contract duration: Temporary

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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