Job Customer Support Administrator West Yorkshire Monster UK - job offers

Job title: Customer Support Administrator

Job description:
On behalf of our client a fast growing telecommunications based in Leeds we are actively seeking a Customer Support Administrator. Role Summary: As a member of the Operations Team, your primary focus is to provide internal and external customers with exemplary customer service at all times that includes customer enquiries relating to service, sales and queries via inbound telephone calls, voice messages, and other electronic means of communication, and also arranging customer and network infrastructure installations and repairs for field based engineers using diary management solutions. Secondary focus is to resolve, communicate or escalate customer support issues in a timely manner. Effective communications, prioritisation and attention to detail are key factors of the role and you are expected to keep customers informed of any progress of their support issues and provide wider communication on network outages. Principle Responsibilities The principle responsibilities are:- 1. To answer inbound calls in a professional and courteous manner at all times. 2. To satisfy customer support, sales or service requests in a timely manner. 3. To directly communicate with the customer to arrange installation dates and revisits 4. To plan, diarise, communicate and record customer and infrastructure installations 5. To ensure awareness of the scheduled jobs for any given day or week. 6. To provide effective internal / external employee support where possible. 7. To escalate customer, technical and network issues to the appropriate Director. 8. To check, and update, client information within the relevant systems at any point of contact. 9. To provide marketing and sales support as and when required. 10. To complete any other ad hoc task identified by the Management Team. Job Requirements Education:To have a good understanding of Microsoft Excel, Word and PowerPoint. To have GCSE Level 2 or above in English and Mathematics. Skills: * Excellent written and verbal communication skills. * Excellent problem solving skills. * The ability to prioritise workloads to meet deadlines. * An ability to multi-task. * Excellent time keeping and time management skills. * To be a brand advocate for the company and its products and services. * The ability to learn quickly and support others' in their training. You must be able to: 1. Work in an office environment for the duration of office hours. 2. Work effectively under pressure, when necessary. 3. To prioritise workloads to benefit the customer and company demands. 4. To work on own and as part of a Team. To apply for this role please send your CV to temps (at) Due to the high volume of applications if you have not heard from a member of our team within 7 working days then please assume your CV was not successful for this role.

Minimum salary: 16000

Maximum salary: 17000

Employer Name: Monster UK

Job short description: Software developers

Country: United Kingdom

Region: West Yorkshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually


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