Job Customer Services Supervisor Devon Choobah Limited - job offers

Job title: Customer Services Supervisor

Job description:
Role: Customer Service Supervisor Location: Eastleigh Salary: £19,000-£20,000 Working in an evolving team in an established brand you will be responsible for ensuring that the customer service provided is both of a high quality and with a high degree of accuracy. To be successful in this role you need to be happy managing workflow and looking for continuous improvement. Main duties will include Providing day to day supervision of Customer Services Team Ensuring workload is delegated and managed appropriately Assisting with customer contract implementation Investigating customer queries/ liaising with other departments Recording and reporting service errors and customer complaints Liaising with external sales team on account issues and updates Escalation support for Customer Service Advisors Continuously looking for ways to improve our service Assisting with setting team and individual performance objectives Assisting with Conducting individual performance reviews Assisting with Training and development of individuals Essential Attributes Experience in customer service team leadership/management Excellent communication skills in a variety of environments Demonstration of pro-active customer service Ability to use own initiative, prioritise and think clearly under pressure Good knowledge of Microsoft Excel and Word Benefits include Free Car Parking Monday to Friday working hours Onward Career Development

Minimum salary: 19000

Maximum salary: 20000

Employer Name: Choobah Limited

Job short description: Training and staff development professionals

Country: United Kingdom

Region: Devon

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually


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