Job title: Customer Services Administrator - German

Job description:
Customer Services Administrator - German Our Client, a global leader in their industry is looking to recruit a Customer Services Administrator with fluency in German, English (and ideally another European language, in particular Dutch). This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. Responsibilities include: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports for designated customer base (daily or weekly depending on the area). * Proactively supporting TM with specific campaigns, this may include contacting existing customer base with special promotions. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance to resolve all invoice queries. * Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries. * Building close relationships with all internal and external contacts to constantly improve information flow and the order process. * Maintaining accurate and up to date customer records and price lists in the systems. * Collating information and producing reports as required. * Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency. * Promoting a co-ordinated approach within the Customer Services team and providing cover for other team members in their absence. We are looking for: * Fluent English and German (ideally another European language preferably Dutch). * Previous experience in Customer Services, preferably within a business to business environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage. * Experience of using an in-house database and MS Office packages is essential. * Strong administrative and organisational skills. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett (at) eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Minimum salary: 20000

Maximum salary: 21000

Employer Name: Monster UK

Job short description: Services managers not elsewhere classified

Country: United Kingdom

Region: Berkshire, Buckinghamshire and Oxfordshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually