Job Customer Service Representative West Yorkshire UK Recruitment - job offers

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Job title: Customer Service Representative

Job description:
Customer Service Representative Stourton, Leeds Full time positions: 35 hours per week. Part time positions: 20-25 hours per week. Both positions require flexibility as shifts will include late finishes (up to 01:00) and weekend work Reap the rewards • Salary package £18,200 - £20,100 pa • Discretionary annual bonus scheme • Flexible full and part-time shifts • 25 days holiday (pro-rata) + 8 bank holidays with the option to buy a further 5 days every year • BUPA Healthcare for you and your family • On-site gym • Employer Pension contribution • 4 x annual salary Life Assurance protection • Free on-site car park or a free shuttle bus from Leeds train station during the day • Subsidised onsite nursery • Discounts on mobile phone contracts and much more The sky’s the limit At first direct we’re pioneers of amazing service. Our customers are at the heart of everything we do. Delivering exceptional service is what wins us a cabinet full of industry trophies and awards every single year. Interested? Business as unusual… We’re proud to be known as ‘the unexpected bank’ because nothing about us is predictable. You don’t need a suit, to carry a brief case or have a string of qualifications to work here, quite opposite in fact. We’re looking to recruit amazing people to join our first direct family; people who have bags of energy, enthusiasm, a passion to learn and above all be able to hold some great conversations and build rapport with our customers. We’ll teach you all the ‘banky’ bits and bobs during our comprehensive training program, as long as you’ve got the rest we’ll fill in the gaps. We never switch off. We’re always open, 24/7, 365 days a year and we always go that extra mile for our customers. No matter when they ring us – day our night, they know they’re really important to us and we’ll make it our job to make them happy. It’s not just about how you speak to our customers, it’s also about how you’ll fit in to our family which is constantly growing and changing. We have a unique personality and we respect and embrace our individuality and diversity. We like to have fun at work – well, on average we spend a third of our life here, a work life balance is really important. Happy people equals happy customers - it’s not rocket science, it’s just common sense. You’ll play a very important part… As a Customer Service Representative you’ll be the first person our customers speak to - that’s really cool and a big responsibility but we know you can handle it. Answering incoming calls, helping with banking requests such as paying bills, setting up standing orders, opening a savings account or making the customer aware about interest rates. By understanding and listening to our customers’ needs you’ll be able to identify which products and services are right for them. We’ve got plenty of opportunities over the next few months, with a variety of shift patterns and hours. We offer great training too, a full time nine week training course that’ll get you ready to take on your new role in our Call Centre – very exciting. So, if you’re thinking ‘this job has my name all over it’ go with your gut instinct, take a leap of faith… click ‘apply’ then you’re already on the road to delivering amazing customer service. Get ready to join our amazing family; we can’t wait to welcome you. Start dates available: 21st March and 4th April. Upon starting you will be required to complete a compulsory nine week full time training course. If you feel ready to join our family and excited about delivering amazing customer service, click ‘apply’. People/skills that would be suitable for this role include: Customer Service Representative, Banking Advisor, Finance Adviser, Professional Services, Customer Service, Contact / Call Centre Agent, Financial Services, Customer Support, Telephone Negotiator,

Employer Name: UK Recruitment

Form of contact: Recruiter

Country: United Kingdom

Region: West Yorkshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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