Job Customer Service Representative SOUTH WEST (ENGLAND) Monster UK - job offers

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Job title: Customer Service Representative

Job description:
Customer Service Representative Salary: £17,500 per annum + benefits Location: Bristol Closing date: 9 March 2016 Contract: Full-time - 37.5 hours Reference: GI004617 About the Role Here at LV= we know what makes our 5 million customers happy. It's great customer service. It's friendly and knowledgeable people at the end of the phone. It’s people who'll take the time to listen and then do whatever it takes to help. You'll find plenty of these helpful people right here looking after our Motor insurance customers in any way they can. LV= handles more than 18,000 calls a day so you will take lots of calls, each one with the confidence to take ownership. Joining our successful Motor insurance team in Bournemouth, you've a real talent for making customers feel special when you're on the phone. It's in the way you talk, and just as importantly, in the way you listen. The way we'd sum it up is empathetic and approachable, friendly and professional; quick to understand a customer's needs and doing everything in your power to help. Your role will be 100% phone based and we’ll need you to take inbound sales calls from potential new customers, calls from customers who already have a policy with us, and also from customers who are thinking of leaving us. So, in summary you’ll deal with our customers at every stage of their relationship with us – right from the moment they would like a quote and start their policy with us, through to answering any questions and providing any help you can if they need us throughout the policy. And finally when their policy finishes, it will be your job too, to try and make sure they stay with us year after year. About You You’ll be quick to understand and respond flexibly to their needs, solve problems and come up with solutions. You’ll be able to use your product knowledge and your polite, professional manner to make sure that every single customer you speak to will put the phone down feeling valued and like they’ve had a brilliant LV= experience. Ideally you’ll already have experience working with customers and with targets, along with being confident using a PC. The Details The start date for this role is Monday 28th March 2016. Due to the nature of the training for this role no holiday of 2 days or more can be taken within the first 12 weeks of this date. You'll work 37.5 hours of a week on average. You'll work 7.5 hours a day on average and the earliest you could start would be 8.00am and latest you'd finish would be 9.00pm. The role also involves some weekend working. Up to 3 in 8 Saturdays and 2 in 8 Sundays between the hours of 8.00am and 5.00pm About the Rewards This role is a Band A in the LV= Structure. To find out more about our bands, please visit the FAQs page on our website. We want you to love what you do. That’s why we’ve put together a benefits package that recognises and rewards a job well done. We’ll give you: * a competitive pension; * an annual bonus scheme; * 24 days' holiday; * a flexible benefits package (e.g. dental insurance, childcare vouchers, retail vouchers); * and a generous 25% discount off our general insurance products including home and car, and up to 12% off our life products. Here at LV= we always love to hear from great people, so don’t forget to follow us on Twitter, LinkedIn and become a fan on Facebook. We’re also proud to say we’re an equal opportunities employer.

Minimum salary: 17500

Maximum salary: 17500

Employer Name: Monster UK

Job short description: Contact centre information clerks

Country: United Kingdom

Region: SOUTH WEST (ENGLAND)

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually

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