Job Customer Service Operative. unspecified UK Recruitment - job offers

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Job title: Customer Service Operative.

Job description:
Customer Service Operative. Location: Farlington, Portsmouth. Salary: £15,483. Mountjoy are a leading service provider of building and maintenance support across southern England. We have an excellent reputation for delivering flexible, tailored services, including new builds, major and minor refurbishments, alterations, extensions and rolling programmes of works across all building types and in both the public and private sectors. Due to continued success and growth, Mountjoy are now looking to recruit an experienced Customer Service Operative to join the team on a permanant basis. The main purpose of the role is to ensure you issue, receive, and record clean information accurately and timely for all calls received from PCC Area Offices, Tenants, and Operatives regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time. Customer Service Operative key responsibilities:. - Record accurate information on a job including; the time of the repair, location, customer, trade required and the description of the works actually completed. - Record accurate information for pulled material orders. - Place materials orders with suppliers, and chase progress when required. - Contact tenants and/or operatives regarding materials order deliveries to keep them informed and updated as to progress when there is a change to delivery expectation. - Record information directly into the Job Management Systems, Client Repairs and Property Database, or any other system(s) used to deliver the service. - Record the information in Client Repairs and Property database immediately before moving onto the next call. - When recording or receiving information from PCC Area Office, Tenants, or Operatives repeat what was said or ask them to repeat to ensure information recorded is accurate. - Constantly monitor the job/materials order screens, and when a job/materials order requires you to act take action, or if uncertain pull on the Lead/Resource Controller for assistance. - Identify any issues with a job and record these on the issues board for the Resource Controller to act on. - Assist with producing manual measures on the performance of the system by accurately recording value and failure demand to improve the service. The ideal Customer Service Operative:. - Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group. - Good understanding of the Geographical Portsmouth City area including streets and the best routes. - Good telephone manner. - GCSE or Equivalent Qualification in Maths and English. - Experience of working in a Repairs and Maintenance call centre or any other call centre environment. - Exposure to a Maintenance Contract that has used the Vanguard Systems Thinking Methodology and Principles to deliver the service is desirable. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Stock clerks

Country: United Kingdom

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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