Job Customer Service Manager Worcestershire TipTopJob - job offers

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Job title: Customer Service Manager

Job description:
Customer Service Manager Bromsgrove, West Midlands GBP 45,000 + bonus + benefits Hours of Work: 8:30am : 5:30am, Mon:Sat on rotation*note Sundays will be required during periods of peak trade Our client is a leading automotive retailer with centres nationwide. They are now recruiting for a Customer Service Manager, known formally within the business as Customer Contact Manager, to lead their head office customer service team. The Customer Service Manager will be responsible for: *Inbound call handling performance from the main customer contact number : circa 300 calls per day *Management of the associated KPI?s : ie answer rate, abandoned rate, queue management *Complaint resolution/handling *Management of the associated KPI?s : ie response time and resolution time *Management of the financial aspect of complaint resolution : ie. cost of resolution *Outbound Campaign *Continue to build on the small outbound campaign *Recruit and train team *Drive the performance towards an agreed set of KPI?s : number of bookings/conversion of calls The Person: The successful candidate will need to be energetic and driven with the ability to motivate a team towards success. A good discipline of process and procedure is also essential in delivering a consistent experience for customers; *Previous experience in a Customer Service Management role *Strong managerial skills with the ability to engage and motivate a team *Good knowledge of process and procedures *High quality customer service skill to deliver a consistent experience to customers *Adaptable to difficult situations Remuneration Package: * GBP 45,000 salary *Quarterly bonus scheme *Contributory pension scheme *High street discounts *Staff discount scheme *Save As You Earn share scheme *Training courses available *Discretionary additional shares at Managerial level *Child care vouchers *EAP (Employee Assistant Programme) *Healthcare cash plan (self and family) also includes Dental plan *Long service awards *Cycle to work scheme *Annual leave starting at 30.8 days inclusive of Bank Holidays increasing to 33.8 days inclusive of Bank Holidays after 4 years service. :

Employer Name: TipTopJob

Job short description: Sales and marketing managers

Country: United Kingdom

Region: Worcestershire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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