Job Customer Service Assistant Essex UK Recruitment - job offers

Job title: Customer Service Assistant

Job description:
To facilitate all Customer Service activities, ensuring that all processes are carried out with maximum efficiency, effectiveness and quality of service in line with company strategy, policy and advised revenue targets. To represent the face of the company in its continued growth throughout the UK and International Market. Key Tasks Acting as on of the first lines of contact within Customer Services for receiving sales orders from customers via telephone, fax or email. Checking the system hourly for new sales orders and entering onto the system for the warehouse to action daily picking and despatch operations to ensure customers expectations are achieved. Cover all Customer Services day to day activities during holiday and any other periods of absence Liaising with Customers, Business Development, Account Managers and Distributors to resolve any queries with orders, prices, stock, delivery, general enquiries, sample request etc. Communicating with customers to inform them of any sales order discrepancies, out of stock issues or delays in despatching goods Ensure all invoices are printed on a daily basis and sent to customers within 24 hours of the sales order being despatched Ensure all incidents and complaints that are not quality related are communicated to the Customer Services Manager with the relevant detailed information, in order for these to be captured on the Customer Services Improvement Log and any necessary action taken in a timely manner Update customer price lists Ensure all databases and spreadsheets relating to Customer Services are completed and maintained Skills/Experience A minimum 2 years experience within a Customer Service role is essential Previous experience within Warehouse/Distribution organisation desirable Must have previous experience working procedures and processes and Service Level Agreements Must have experience in Sage 200 (or equivalent), Excel, Word, Outlook High level of Customer Service skills Hours Monday to Friday 8.30am - 5.30pm Salary £18,000 to £19,000 depending on experience Please note that if you have not been contacted within 7 days your application for this position has been unsuccessful.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Advertising and marketing professionals

Country: United Kingdom

Region: Essex

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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