Job Customer Service and Business Support Manager SCOTLAND Scottish Canals - job offers

Job title: Customer Service and Business Support Manager

Job description:
Scottish Canals is looking for a Customer Service & Business Support Manager to join our team at the Crinan Canal – Scotland’s most beautiful shortcut! The Crinan canal enjoys a high level of activity, from leisure boating customers berthed on the canal and the 1,500 boats that transit every year, to the 30,000 visits to the Crinan towpaths. The Customer Service & Business Support Manager will lead the waterway’s development of customer service, promotion, and administrative support, and will play a key role in helping Scottish Canals achieve its aims to build stronger communities, and to create new customers and income streams. Key to this will be developing and maintaining a strong working relationship with our boating customers and in creating and maintaining wider partnerships. Day to day tasks will include promotion of the waterway to the leisure market, leading the Crinan office and reception functions, managing the waterway’s processing of licences, collation of KPIs and monthly reports, assisting in the delivery of events, co-ordination of local internal and external communications, and develop partnerships to the benefit of the waterway. You will also be required to deputise for the Customer Operations & Maintenance manager in his absence. You will be educated to degree standard or equivalent in a relevant discipline. Knowledge of the leisure boating industry, through personal or professional engagement, is essential as are excellent communication skills and a proficiency in the use of MS Office (Word, Excel and Outlook). Previous experience in promotion of a business and in delivering presentations would be of significant advantage. A team player able to work with colleagues at all levels; with an ability to interpret and respond to requests for support or resolution of problems, you will be comfortable working without supervision and be able to demonstrate sound judgement in respect of escalation of issues and in dealing with confidential matters. Salary - £30,000 - £35,000 depending on experience This role is offered on a permanent basis working 37 hours per week Monday – Friday with the availability of flexi-time and some ad-hoc evening and weekend working when necessary. Closing date 22 May 2016 with interviews held w/c 23 and 30 May.      

Minimum salary: 30000

Maximum salary: 35000

Employer Name: Scottish Canals

Job short description: Services managers not elsewhere classified

Country: United Kingdom


Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually


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