id: MTIyOTc3OSAxNQ

reference: 1229779

documentId: 1229779

connectionPointId: 15

Job title:
Customer Service Agent/Assistant Registrar - Community Hub

Job description:
Job Summary Please note this position is Temporary for an initial 3 month period from appointment As a customer service agent within our Community Hubs you will provide the first point of contact for many of our customer. The post holder will be required to handle customer enquiries and requests on a wide range of Council services. In order to deliver an excellent standard of service at all times, Customer Service Agents must have excellent communication skills, attention to detail and be prepared to take ownership of customer enquiries to the point of resolution. PVG / Disclosure Scotland The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council. Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead. Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary. The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required. Charter of Commitment The commitment by East Dunbartonshire Council to job applicants is as follows: • Individuals will be treated in a polite, friendly and welcoming manner. • Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability. • The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form. • We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol. • We will be pleased to make any reasonable adjustments to ensure accessibility at the interview. • We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks) • We will advise you of meeting the criteria for interview normally within 3 weeks. • We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible. Website www.eastdunbarton.gov.uk

numberOfPosts: 1

euresFlag: 1

jobCategoriesCodes_0: http://data.europa.eu/esco/isco/C2

abstractJV_contact_0:
Apply by visiting this page: https://findajob.dwp.gov.uk/details/1229779

positionTypeCode: directhire

contractTypeCodes_0: parttime

Employer Name: East Dunbartonshire Council

source: SourceFJ