Job Customer Service Advisor. Oxfordshire Active Job - job offers

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Job title: Customer Service Advisor.

Job description:
We have an exciting opportunity for a Customer Service Advisor to join our team based in Thame . The role will be a full time, permanent position working 37.5 hours per week, Monday - Friday between 8.30am - 9pm (Shift) and Sat 8.30am - 1pm (1 in 3). We are offering £16,000-16,500 pa dependant on experience + £1,000 performance related bonus to the successful candidate. We're currently recruiting for a Customer Service Advisor to join our already Highly Successful Contact Centre here in Thame!. We have an exciting new Customer Service role which we need your skills and expertise to help us drive and exceed our clients expectations. As an already successful Customer Expert you will thrive from working with our BRAND NEW Automotive client Kia!. Customer Service Advisor - The Role. The purpose of this role is to deliver high quality, effective communications for new and existing customers. As a World Class Customer Service Advisor the role will require you to develop a sound understanding of Kia's products and services and to fully embrace our brand values. You will engage with customers to gain a full understanding of their requirements in a skilful and professional manner in line with our stringent quality standards and ensuring a timely qualitative resolution. The majority of communication is handled through inbound and outbound telephone calls; however contacts also arrive via email and white mail and increasingly social media channels. Customer Service Advisor - Day to Day. During the day you will work on various different areas to support our customers and external partners. The tasks include, answering of calls to assist with issues that may occur with our products, requests for updates to the web site with customer information and to raise complaints with our case managers for more in-depth investigation. In your role you will be required to research, investigate and identify the root cause of the customer enquiry. You will then decide and ensure implementation of the appropriate response/resolution and take a proactive approach ensuring the CRM system is fully updated with actions taken. We are looking for:. - Excellent customer service skills with the ability to understand the needs of the customer. - A confident telephone manner. - Good communication and listening skills together with the ability to liaise with other departments. - Able to prioritise and mange work load using own initiative. - Good keyboard skills and computer literacy are necessary together with an eye for detail. - The ability to be a team player is also an essential quality in the role. - Displays a proactive "can do" approach. - Have excellent communication, planning and organisation skills. - Be computer literate at intermediate level. - Have strong administrative skills with a keen eye for detail. - A passion for the Automotive world is highly desired. Benefits of working for CPM:. - Free parking onsite. - 22 days holiday + BH (Increasing a day a year capped at 31). - Sports and Social club. - Onsite restaurant. - 70/30 in-house promotion vision. - Other flexible benefits after successful probation. - Reward and recognition program for Contact Centre. - ICS accreditation (Course enrolment available). So if you think you are perfect for the role and would like to become our new Customer Service Advisor , then please click ' Apply ' today!.

Employer Name: Active Job

Form of contact: Recruiter

Job short description: Business services agents not elsewhere classified

Country: United Kingdom

Region: Oxfordshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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