Job Customer Service Advisor. Devon UK Recruitment - job offers

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Job title: Customer Service Advisor.

Job description:
Description: Customer Service Advisors, Plymouth Salary range GBP13,334 to GBP17,600 Permanent and Fixed Term Contract opportunities available Full time annualised hours Role Purpose: ?? Jobholders are expected to provide a market leading service to all Customers responding to requests using excellent call handling skills, with minimal referral to colleagues. ?? Jobholders are expected to have a good breadth of knowledge on product types and the ability to respond to claims and servicing enquiries. ?? Jobholders are expected to contribute to discussions on processes and improvements, suggesting solutions wherever possible to provide informal training to less experienced colleagues. You will also work within TCF guidelines. Key Accountabilities and Performance Indicators Effectively handle incoming & outgoing telephone enquiries/requests, processing/referring as appropriate. Responding to claims and servicing enquiries. ü Service standards determined by ACD reports ü Adherence to rosters ü Achievement of Business development targets. Action incoming post/correspondence. ü Adherence to service standards. ü Feedback/complaints from customers ü Meeting audit requirements. Agree and process transactions as required, referring those cases outside own level of authority. ü Achievement of productivity targets. ü Feedback mechanisms. Act as a referral point for less experienced team members; sharing knowledge and expertise. ü Quality of decisions made. ü Assessment of training outcomes. Identify and resolve day to day complaints and refer where necessary. Ensure continuous improvement cycle is maintained. ü Adherence to the service standards. ü Response times. ü Customer feedback. Embrace the concept of multi–skilling throughout Plymouth Centre, ensuring an effective Customer relationship is achieved. ü Demonstrate a flexible and willing approach. ü Team Manager feedback. ü Productivity levels. Qualifications: Key Skill and Knowledge ?? Communication skills ?? Company Knowledge ?? Company Products and Services ?? Legal, Industry & Regulatory Reqs ?? Literacy Using Office Technology Key Competencies ?? Achieving Quality Results ?? Customer Focus ?? Focus on Achievement ?? Leadership ?? Responsive to Change ?? Self Assertion ?? Taking Ownership Working Together.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Accountants

Country: United Kingdom

Region: Devon

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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