Job Customer Service Advisor / Contact Centre Executive - Part Time Essex UK Recruitment - job offers

Job title:
Customer Service Advisor / Contact Centre Executive - Part Time

Job description:
Job Title: Customer Services Advisor - 2 positions available Location: Thurrock Salary: £8 - £10 per hour depending on experience Hours: 0900 - 1300 or 1400 - 1800, 4-5 days a week Contract: 16 hour contracts with possibility of overtime, Part Time The company is the UKs largest stockist of DJ Speakers, Disco Speakers & PA Speakers, Disco Lights & DJ Lighting, audio equipment and microphones. They're based in Thurrock Retail Park and are currently looking for two Customer Service Advisors to join their telephone and online Customer Service team to help with customer enquiries, complaints, and technical assistance. Key Responsibilities: * Responding to customer queries by phone and email * Resolving customer complaints amicably * Responding to and resolving any negative customer feedback * Communication with other departments for customer returns * Providing technical assistance for customers where necessary * Communicating with delivery companies to ensure items are delivered on time to customers * Communicating out of stocks, and arranging alternatives where necessary * Ensuring all selling platforms provide positive buying experiences * Use of It programs such as excel, and databases to manage customer orders The Candidate: * Have proven experience in a Customer Services role * Have proven experience in Customer Service strategies * Have excellent communication skills, spoken and written * Have excellent attention to detail * Have excellent problem solving skills * Have excellent time management and organisational skills * Have a passion for working with customers and solving problems * Be able to work under pressure and to specific time frames Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Contact centre information clerks

Country: United Kingdom

Region: Essex

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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