Job Customer Service Advisor Cheshire TipTopJob - job offers

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Job title: Customer Service Advisor

Job description:
Job Title : : Customer Service Advisor Monday : Friday : 8am : 8pm Saturday 8am : 5pm Sunday 8am : 5pm 5 days from 7 AGBP15,600 : AGBP18,720 dependant on experience Location: Glazebury The Role You will be providing an outstanding, professional and first class experience to all customers via telephone and email/live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company. * Ensure delivery of exceptional customer experience at all times and first time resolution whenever possible * Be a source of support for all customers and strive to deliver solutions to customer issues * Answer calls and emails promptly and in a professional and courteous manner at all times. * Following training be proficient in the following areas: : Inbound and outbound telephone calls : Incoming and outgoing response emails : Live chat communication : Administration and organisation of returns, refunds, claims, payments, complaints * Follow the department escalation process for the escalation of calls and emails * Work to Key Performance Indicators set to ensure personal, team and department targets are met * Complete paperwork relating to all communications promptly and accurately The Candidate * Minimum 1 years experience in telephony or customer service experience * Outstanding telephone manner. * Well:developed written communication skills * Excellent interpersonal skills * Ability to remain calm under pressure * Ability to work as part of a team and on own initiative * Organising * Attention to detail and accuracy * Excellent administration skills * Knowledge of word and excel, email and general computer systems The Company Our Client is the market leader in their field and is going through a sustained period of growth, having recently won several national business awards. Now entering their 16th year, they have huge expansions planned in the coming years and now is the perfect opportunity for you to join them for an exciting and long term career. HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial. View our latest jobs today on our website heads:uk and follow us on LinkedIn.

Employer Name: TipTopJob

Job short description: Contact centre information clerks

Country: United Kingdom

Region: Cheshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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