Job Customer Service Advisor (Call Centre / Contact Centre). West Yorkshire UK Recruitment - job offers

Job title:
Customer Service Advisor (Call Centre / Contact Centre).

Job description:
Customer Service Advisor (Call Centre / Contact Centre). Buy It Direct is a dynamic, creative and innovative company, investing heavily in eCommerce. They are one of the fastest growing and largest independent online retailers, with a turnover of £120 million. They have six well-recognised online brands which is what makes them the success that they are. These include Laptops Direct, Appliances Direct and Furniture123, and to top that off they also run website solutions for Debenhams, BHS and Tesco. They continue to grow year on year, so nows the time to join in!. Position: Customer Services Advisor. Location: Huddersfield, West Yorkshire. Job type: Full time, Permanent. Hours: 40 hours per week. Salary: £15k per annum (OTE 17k). About the Role:. As youd expect their Customer Services Advisors work hard to ensure all their customers have a fantastic shopping experience with them here at Buy It Direct. They all know there can be difficulties along the way, but the team are instrumental in turning a complaint or concern in to a positive experience, to encourage them to return and buy from them again in the future. Youll need to be able to build excellent working relationships with your customers, reassuring them, and alleviating any concerns, and doing so efficiently and effectively. Youll be answering those calls from their customers to help resolve their query in an efficient and professional manner. Youll need to understand what theyre concerned about, and get all the necessary details and information in order to solve their problem and leave them feeling happy at the end of that phone call and their journey. They have policies and procedures in place, and youll need to process returns and complaints in line with these policies, which they will make sure you get plenty of training in, so youll know what youre doing. About You:. They are really keen to hear from you if youve got previous experience working within a Customer Service, call centre environment. As you would expect they need you to be professional when helping their customers and have the ability to stay calm, even when dealing with difficult calls. They also have an in-house computer system, which they of course they will provide you with full training on, but its still important that youre comfortable on a computer and with new systems. They are interested in self-motivated individuals, who really care about the customers needs and will do everything to make sure they leave Buy It Direct happy. You may have experience of the following: Customer Service Advisor, Call Centre, Inbound Calls, Customer Services, Contact Centre, Client Support, Customer Service Adviser, Call Centre Agent, Customer Service Executive, Contact Centre Advisor etc. This vacancy is being advertised by Easy Web Recruitment, the UKs leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Shop sales assistants

Country: United Kingdom

Region: West Yorkshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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