Job title: Customer Service Advisor/Bookings Agent

Job description:
Customer Service Advisor/Bookings Agent. Salary: Basic AGBP17,000 per annum (OTE of AGBP21,000 to AGBP25,000 with commission : depending on experience) Hours: (40 per week) Monday to Friday between the hours of 08:00am and 18:00pm Location: Chiswick Honda, West London About the company Our client is a multi:franchise Company representing Honda, Mazda, Peugeot, Suzuki, Nissan and Skoda in West London and Hertfordshire areas. The ethos behind the company is focused on providing excellent customer service and being the best. They recognise that all their employees are individuals and embrace the ideas and variety that this brings. Their policy is to employ a diverse and flexible workforce that reflect their customers and potential customers requirements and they aim through their workforce to train every employee to achieve and deliver customer excellence in everything they do. The Role They have various permanent vacancies available but they are specifically looking for the following position They are looking for an enthusiastic customer service advisor to work in their fast paced, vibrant central call centre booking in customers for Service, MOT and aftersales work, based in Chiswick Honda. You must be able to demonstrate the ability to deliver customer excellence whilst achieving set targets. Key responsibilities * To market and actively sell any group product to ensure that targeted Sales and profits are achieved * Promote the sale of accessories and service packages and to up sell on these products wherever possible * To contact all customers due for warranty recalls on the manufacturer databases and update relevant databases as applicable. * To ensure that the telesales process operates efficiently and to the highest possible standards, in order to achieve complete customer satisfaction and maximise workshop capacity Experience * Previous call centre experience essential * Aftersales knowledge or previous experience of working within a motor dealership environment is preferred, however whilst we value experience we are looking for the right people to help us achieve our goals, so we dont just look at what you have done but what you are capable of doing. Full training both bespoke in house and manufacture training will be provided. Essential Skills * Target driven with a determination to succeed * This is a customer focused position so outstanding communication skills are a must * Committed to providing the highest quality of service to customers * Excellent attention to detail and the ability to work under pressure * Proficient IT Skills and preferably previous experience with DMS systems * Ability to follow set procedures In return they offer additional benefits such as flexible holiday, a child care voucher scheme, contributory pension scheme and their rewards portal offering retail discounts across the UK. Employees are also given preferential rates on vehicle purchases, servicing and parts. They take great pride in their workforce holding a monthly employee award to further recognise and reward their top achievers

Employer Name: TipTopJob

Job short description: Commercial sales representatives

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly