Job title:
Customer Service Administrator (Call Centre / Contact Centre).

Job description:
Customer Service Administrator (Call Centre / Contact Centre). Informa plc is the leading provider of specialist information to the global academic and scientific, professional and commercial communities via publishing, events, business intelligence and exhibitions. The European Shared Service Centre (SSC) supports 4 market facing divisions which together represent c£1232 million revenue. Over the last 12 months, the focus has been to drive greater development, efficiencies and synergies across both the finance and customer operations areas; this is the continued strategy throughout 2015 and beyond. The European Shared Services is based at a site in Colchester, consisting of approximately 280 staff. Position: Customer Operations Executive. Location: Colchester, Essex. Salary: £15,500 per annum. About the Role:. This Customer Service Administrator role is intended to provide and maintain a high quality service to both internal and external publishing customers. Within the role you will utilise SAP / Genesys to resolve customer requests and provide an effective and efficient service to customers and to enhance their customer service reputation. You will take customer calls and handle all correspondence concerned with orders, accurately recording all relevant information provided by customers. In addition you will process customer orders / quotes quickly and accurately, ensuring appropriate margins are achieved and be responsible for escalating queries to your Business Liaison Executive where appropriate. Building strong working relationships with clients, customers and your team, you will channel feedback from customers through to correct departments. You should be aware of the customer and the whole customer experience, offering a Gold service to all customers to show they appreciate their custom, responding in a polite and timely manner with all the required information relating to their order. About You:. To be successful in this role, you will have previous customer service experience and excellent communication skills. A team player with strong attention to detail, you will work well under pressure and be willing to do a variety of related tasks. You will be able to work well under pressure, and have a pro-active approach to problem solving. With good time management skills, you will be PC literate including a good knowledge of Word, Excel and Outlook. You may have experience of the following: Customer Service Administrator, Call Centre, Customer Services, SAP, Call Handler, Word, Customer Service Advisor, Contact Centre, Outlook, Excel, Customer Service Executive etc. This vacancy is being advertised by Easy Web Recruitment, the UKs leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Government social benefits officials

Country: United Kingdom

Region: Essex

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly