Job Customer Service Adminisrator West Yorkshire Bon Marche - job offers

Job title: Customer Service Adminisrator

Job description:
  Job Title:  Customer Service Administrator Location:  Grange Moor Hours: 37.5 hours inc alternative Saturdays and occasional Sunday Salary: Competitive   “Our customers are at the heart of what we do” Role Purpose: To provide an excellent Customer Service for both customers and stores Key Responsibilities: Customer Services – * To respond to all customer service queries received from customers via telephone, letter, e-mail etc. in line with the agreed customer services charter * To input all replies / responses / discussions / queries from both stores and customers onto the customer services database * To offer advice to stores on any customer service related queries * To deal with any customer quality issues by discussing with the team and Quality Control dept. * To work on various different systems including Venda/eBay/Amazon * To process refunds in a timely manner   Bonus Club - * To respond to all bonus club queries from stores in a professional and timely manner * To input all new applications accurately * To input any changes to the bonusclub account i.e. address/name change * To respond to any queries/complaints regarding bonusclub received by the customer in a professional and timely manner. *     Any other ad hoc duties   Person Specification: * Excellent communications skills * Comfortable working on your own or in a team * Strong telephone skills * Calm and professional manner   Operating Environment: * To operate in an open and even handed manner with all colleagues across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences.  Encourage everyone to achieve maximum potential and deliver a friendly service * To proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business * Behaving with integrity and demonstrating professionalism at all times.  To always do what is right. * To take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.   Colleague Benefits: *              Competitive Salary *              Company Pensions *              Staff Discount *              Discounted Gym Membership *              Free Parking   To apply, send your CV and covering letter to: careers (at) Integrity                        Respect                           Friendly Service                           Professionalism    

Employer Name: Bon Marche

Job short description: Advertising and marketing professionals

Country: United Kingdom

Region: West Yorkshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Hourly


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