Job Customer Service Account Manager Lancashire TipTopJob - job offers

Job title: Customer Service Account Manager

Job description:
Customer Service Account Manager Salary: upto AGBP22,000 plus entry onto bonus scheme after qualifying period Hours: Monday to Friday 8:00am to 5:30pm Location: Flixton, Manchester THIS IS NOT A SALES ROLE This is an ideal opportunity for individuals who have had 2:3 years in customer facing roles such as retail, customer services, leisure and hospitality and now looking to develop their income, capabilities and satisfaction with a successful business services company. HEADS has a proven track record of organic talent development. 100 of the Management Team started as Account Managers. This Team has achieved 13.8 compound average growth for the last 5:years resulting in sales of AGBP50.3M in 2015 to 200+ Supply Chain Clients operating in Manufacturing, Warehousing, Logistics and Customer Support. These results, our people, values and reputation have led to HEADS being recently acquired by Proman (1.2 Billion Euro Sales in 2015). Proman are also a family run business which has helped the two cultures merge harmoniously and allows for a relaxed and supportive environment. With Promans backing, HEADS is now embarking on a programme of significant UK expansion over the next 5:years. Our first step is the opening of a new office in the East Midlands in January 2016. This is your opportunity to be in at the start and to work closely with the Branch Manager and Associate Director. Start:ups offer a real opportunity for learning, accelerated development and career progression backed by the substantial resources of HEADS and Proman. We offer excellent training and development with a mix of internal and external courses alongside the industry recognised qualification, REC Certificate in Recruitment Practice. Customer Service Account Manager The Candidate Ideally you will be a graduate with a minimum of 2 years experience within a customer service orientated and fast paced environment. You will be comfortable interacting with people face to face and over the phone being able to build excellent relationships. Ideally, you will also have the following skills, experiences and attributes... * Experience with customer service, retail, fast food management or account management * Professional telephone manner and appearance * Must have a solid and consistent employment history * Excellent standard of spoken and written English * Must have an engaging personality with ability to build rapport and trust * An ambitious and competitive nature * Confident * Must have a full driving licence as the role will involve travel * Excellent work ethic * Excellent computer skills * Must have excellent organisation skills with the ability to run multiple projects Customer Service Account Manager The Role You will be in a position where you are working with business professionals and senior management figures but will also deal with candidates from every walk of life. You will quickly develop a good understanding of your sector and we can help to develop your knowledge base from our 30 plus years of experience in the market. Your main roles and responsibilities will include... * Understanding clients requirements and ensuring jobs are filled within the required timeframe. * Writing and placing of adverts in order to attract candidates and maintain availability of labour pool. * General administrative duties including managing KPIs such as attendance, fulfilment, pick rates etc. * Contacting candidates for a variety of roles and making an initial assessment of their skill set and work history. * Preparing candidates for inductions out on client sites. * Carrying out inductions for new starters. * Maintaining contact with clients and speaking with prospects with a view to increasing revenue. * Daily downloading of messages from ad lines for each sub team * Attending and carrying out interview sessions within your region to assess suitability and availability of candidates for roles within y

Employer Name: TipTopJob

Job short description: Freight handlers

Country: United Kingdom

Region: Lancashire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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