Job Customer Relations Team Leader. Derbyshire and Nottinghamshire UK Recruitment - job offers

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Job title: Customer Relations Team Leader.

Job description:
A new home for your customer relations expertise. Nottingham City Homes is an award-winning company that manages more than 27,000 homes across the city on behalf of Nottingham City Council. Our vision is to ‘create homes and places where people want to live’. All of our homes have reached the decent homes standard and, as part of our ‘Building a better Nottingham’ programme, we are building hundreds of new council homes – the biggest programme of its kind for a generation. We’re an Investors in People Gold company and are one of the country’s Top 50 housing organisations. Demonstrating a passion and proven track record of delivering best practice customer service, you will lead, develop and supervise a team of Customer Relations Officers to provide a professional and responsive customer relations service while ensuring key targets and deadlines are met. The successful candidate will also be involved in the handling of escalated complaints to designated persons and ombudsman queries, whilst ensuring that the Customer Relations Team provide an efficient, effective and professional service to all service users. In order to succeed in this role, you will need to be highly customer focussed and you must be able to demonstrate problem solving skills while working to a high level of accuracy. You will need experience of working in a fast paced customer facing service area with experience of performance managing a team of professional and technical staff where you will need to demonstrate experience of leading, developing and motivating employees. Knowledge and experience of using IT as an analytical and management tool is essential within this role, while an understanding of financial regulations and company procedures relating to financial matters would also be desirable. Your excellent interpersonal skills will enable you to develop strong working relationships at all levels whilst undertaking this role. If you want to be part of a winning team that’s making a real difference, click on the apply link to visit our website. Closing date: 9 March 2016 (12 Noon). Interview date: 29 March 2016. Apply online via the Apply button. If you are unable to apply online, contact the Recruitment team on 0115 746 9600 We welcome applications from all sections of our diverse community.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Services managers not elsewhere classified

Country: United Kingdom

Region: Derbyshire and Nottinghamshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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