Job Customer Relations Manager. Lancashire UK Recruitment - job offers

Job title: Customer Relations Manager.

Job description:
Arrow Global is a leading purchaser and manager of consumer debt. The company is experiencing a period of significant growth and has evolved to operate its business through both an internal collections platform and a group of external partners.  The Partner Support Manager provides a crucial supporting role within the Partner Management team and represents Arrow Global externally. Role Purpose: Assist in the development of meaningful relationships with a select group of outsourced UK debt collection partners to ensure appropriate servicing solutions exist for all customers within the Partner Collections environment. Support with the implementation of Arrow Global’s External Partner Engagement Programme and balanced scorecard with selected external partners, including the tracking and collation of operational KPIs and conduct based metrics into the scorecard for the Partner Managers. Collate and interpret performance MI, both weekly and monthly, across the team and help in identifying trends and opportunities. Develop and implement collections strategies and initiatives and collate feedback on the successes and challenges. Liaise with 1 st line and 2 nd line assurance teams regarding the output of their independent conduct testing programme.  Support the Partner Managers on compiling and completing necessary remedial actions with external partners in a timely manner. Management of conduct risk issues across a group of legacy external partners and provide support to internal teams regarding servicer exits. Manage day to day account level queries across segments, engaging with other teams as necessary. Compilation of the weekly and monthly performance reports. Provide administrative support to the Partner Managers as appropriate (e.g. meeting minutes / actions). To be successful in this role you will need to be able to demonstrate excellent communications skills to be able to communicate effectively with Internal and external partners. You will also be able to demonstrate a good understanding of customer needs and have a desire to resolve issues. This is a busy role so time management and ability to prioritise your workload is essential. You will be adept in the use of Microsoft packages Word, Powerpint and Excel and ideally have 12 months experience in report writing.  Experience in financial services and or debt purchase would be desirable as would experience within an assurance function or customer service. 

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Contact centre information clerks

Country: United Kingdom

Region: Lancashire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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