Job Customer Project Coordinator. Staffordshire CC UK Recruitment - job offers

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Job title: Customer Project Coordinator.

Job description:
Are you looking for a new challenge in your career but struggling to find a company that really excites you?  Our client is a disruptive technology business operating in a £33 billion UK industry.  To their customers this company represents an end to the home improvement nightmare. This is a unique opportunity to join this organisation at an exciting time in their growth.  You will be working with a stellar team of people, in a great working environment based at brand new offices in North Staffordshire. These positions are integral to supporting the growth of the company and also driving business excellence through their customers’ experience. The Customer Project Coordinator will need to be an exceptional customer service professional as you will be responsible for managing the end-to-end customer lifecycle, from lead to payment after the work has been completed and everything in between. Key responsibilities will include: Telephone based customer service and utilising an online chat facility that aids both the sales process and also drives the workflow management system for all work in progress. Providing customers with both proactive and reactive guidance and/or expertise at the various stages of engagement with the business, from pre-sale to post. Where appropriate, driving acquisition, upselling, cross selling and customer retention Account / Service management on predefined key accounts (end to end service) Supporting our customers with low level technical support should they encounter any difficulties with the booking process Managing the enquiry/ job through the process, liaising with our customers and third party service providers to provide updates to both where necessary Managing and maintaining a ‘best in class’ delivery / support model across all tiers of the supply chain Support / enhance future product release and definitions of the system; providing full engagement in all product development Liaising with our third party service providers to drive and deliver against our customers’ commitment Continuous improvement; working with our partners to drive innovation across the supply chain Portal Management, maintaining the service provider portal page Providing our Trade Partner Advisors with job progress status and progress updates The successful candidate will have; Previous online and telephone customer service experience in a B2B environment preferably. The ability to problem solve and remain calm under pressure. Excellent communication skills. Ability to convey complex information to others in an understandable manner to a range of customer enquiries Excellent attention to detail Ability to record information accurately. Ability to build mutually beneficial long-term client / customer relationships Computer literate, MS Office as well as experience managing databases Knowledge of the building services industry is highly desirable, as is having previous, personal, experience of the Home Improvement and/or the Home Improvement industry.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Advertising and marketing professionals

Country: United Kingdom

Region: Staffordshire CC

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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