Job Customer Consultant (store within a store) - Chester (Currys PC World). Cheshire UK Recruitment - job offers

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Job title:
Customer Consultant (store within a store) - Chester (Currys PC World).

Job description:
The Role Customer Consultant (store within a store) - Chester (Currys PC World) Basic rate of  £7.22 per hour 2 x 22 hours, with flexibility to work additional hours Technology is transforming the world in extraordinary ways. If you’re passionate about the latest innovations, and about discovering how products can make a real difference to customers’ lives, then you can be part of shaping that transformation here at Dixons Carphone. Working in a Carphone store based within a branch of Currys or PC World, you’ll help our customers with whatever they need, actively approaching them on the shop floor to ask and answer questions, and take them through our products and services until they have what’s right for them. We want you to be able to give customers the best possible advice. So we’ll make sure you get early exposure to tomorrow’s technology and will give you brilliant training to help you stay ahead of the game. The fact that we’re completely impartial and independent means you’ll be free to find customers things they genuinely want and need. Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. You’ll also have limitless opportunities to explore – whether that means networking with colleagues from different areas, building up new expertise or taking your career in a different direction, potentially even with another brand in the wider Dixons Carphone group. You’ll also enjoy one of the best and broadest benefits packages in retail, which includes great discounts and even birthday surprises. So what are we looking for from you? Like us, you’ll put the customer first, always. Also like us, you’ll be happy embracing all kinds of change. Things move fast in our business – and you have to have the resilience and adaptability to keep moving forward with them. Above all, you have to share our passion for achieving amazing things – for our customers, colleagues and ourselves. ` Bring your passion, make amazing happen. Follow Dixons Carphone on LinkedIn, and also on Twitter (at) jobsatDC Main Details and Responsibilities The QA agent checks the quality of the customer interactions across the contact centre. This involves completing quality assurance scoring for Inbound and Outbound sales teams, customer services, Order Fulfilment and Processing teams. As a dedicated QA your roles and responsibilities will include; •Find calls from sales departments and follow quality assurance scoring structure •Provide feedback to agents and managers of performance •Report on collective results for individuals, teams and departments •Work with managers to provide quality feedback from a collective and individual viewpoint •Provide side-by-side call listening with agents •Listen to insurance calls to ensure compliance with FCA regulations •Follow processing order standardisation documents o provide feedback on quality for the processing team To ensure that we resolve customer queries 1st time every time through all customer contact mediums To take ownership of a customer’s situation, following it through to a satisfactory conclusion To work within guidelines for resolving customer issues whilst ensuring customers are treated fairly To provide an efficient, knowledgeable and effective interface with our customers To build relationships with internal and external customers To be an RBS / Dixons Carphone Brand Ambassador Required Skills Passion for Customers Need for Achievement & Openness to Change Impact and Influence Commitment to Excellence

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Debt-collectors and related workers

Country: United Kingdom

Region: Cheshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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