Job Customer Centric Telephone Advisors South Yorkshire TipTopJob - job offers

Job title: Customer Centric Telephone Advisors

Job description:
The role: If you are able to demonstrate experience in the following areas, then please Apply to discuss the role in more detail: Key responsibilities To offer exceptional service by handling inbound and outbound calls to resolve customer queries To successfully promote new products through a variety of channels To resolve queries by contacting customers by written communication To process a variety administrative tasks within performance and quality standards using company systems in line with company standards To contribute to the achievement of departmental objectives and business results Knowledge, skills and experience required Applicants should provide evidence in their applications that they meet the following criteria. Extensive Inbound and Outbound call handling skills. A proven track record of achieving results in promoting new products or services Significant experience of dealing with enquiries through a variety of channels You will have a positive and flexible attitude towards change, be passionate about Customer Service and motivated by achieving results. Experience in a customer service role and organisational skills with the ability to demonstrate excellent accuracy and attention to detail. Previous experience of working in an achievement or target focused environment and have the ability to meet deadlines/targets and manage your own workload within agreed parameters. Excellent communication skills and work effectively at an individual level whilst contributing to the performance of a department. Strong IT skills and be competent in the use of Microsoft Office Software. The company: Situated in a central location in the city centre of Sheffield, our client is a well:established local employer. Due to uplift in business, they are now seeking several experienced; customer focussed Customer Care Advisors to join their busy team. The successful candidates should have excellent communication skills and be equally happy working as part of a team or on their own initiative. Along with being a confident communicator, the successful candidates will also need to be highly motivated, reliable and adaptable. There are several positions available all are fixed term for 12 months with a view to continuing on a permanent basis as the company moves through 2016/2017 If you are interested in adding value to my clients business and building a career with one of Sheffields leading employers this could be a great opportunity for you. The team: Our client encourages a strong team ethic, where many team members are cross trained to offer support to other departments where required. They support a family environment and as such are seeking applicants with a team focussed attitude. The successful candidate will be joining a busy and integral part of the business. The location: Situated in central Sheffield, a 10 minute walk from the train and bus stations and minutes from the nearest tram stop, this is a great location for candidates from most parts of the region. The benefits: A GBP 16,000+ doe per annum increasing after probationary period. Fixed term contract initially Great location

Employer Name: TipTopJob

Job short description: Contact centre information clerks

Country: United Kingdom

Region: South Yorkshire

Contract duration: Temporary

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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