Job Customer Advisor – Night Shift LONDON Monster UK - job offers

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Job title: Customer Advisor – Night Shift

Job description:
Customer Advisor – Level 1 – Night 23.00 pm – 7.00 am Do you love Customer Service? Do you possess amazing telephone manners and fantastic listening skills? Mountview House Group is now looking for someone who can make the difference and go the extra mile; a reliable, organised and positive person to join our vibrant and successful business. If you feel that you have the relevant skills and you wish to join a well-established business which has been running for the last 60 years, we are looking forward to hearing from you! Preferable for the candidate to have experience in the Taxi, Private Hire or Service Industry.    Working shift: Minimum of 30 to 40 hours a week, working on rota shift. Monday to Sunday. At least 2 consecutive days of rest. Hours within 23:00 pm to 07:00 am  Role summary and Key Responsibilities: This position is responsible for handling customer queries & delivering customer service excellence ensuring the customers’ needs are not only met but also exceeded. This right candidate will be responsible for handling incoming booking & queries calls as well as making outgoing calls updating the customer on the progress of their booking. This will involve adhering to internal policies and procedures and utilising working knowledge of the organizations products to meet the department’s productivity and quality standards.   Main Tasks and Activities: Process bookings/queries from customers in our 24/7 call centre Make outgoing calls updating the customer on the progress of their booking Develop relationships with Clients to promote efficient Service Delivery Provide guidance & knowledge regarding all aspects of Radio Taxis’ Platforms, Procedures & Products including How to book online & Mobile App Promote new business in the form of new account leads & up-selling i.e. return journeys & Network bookings Answering Network calls including National & International bookings, requesting quotes. Escalating any further enquiries to the Network team Raise & highlight issues relating to booking process to the team leader Investigate & resolve any customer feedback to company standard & escalate to the appropriate department Continually develop a working knowledge of internal policies, procedures and products Provide back up for other companies within the group To carry out any other duties and responsibilities that are within the employee’s skills and abilities wherever reasonably instructed   Role Requirements: Excellent writing & verbal communication skills Effective PC & Keyboard skills Commitment to maintaining consistency & delivering customer service excellence Demonstrate a high degree of empathy A clear & confident telephone voice Maintain a 90% Quality Scorecard Score before the end of probation Able to multi task, work independently, be flexible & work well within a team Able to deal with all types of people i.e. Showing an understanding of our client base   Benefits Package: Possibility of progression into Customer Specialist – Level 2 Pension, Childcare Vouchers, Death in Service, Credit Union, EAP, etc.   About Us:                   Mountview House Group is a family owned business which started as Radio Taxicabs (Southern) Ltd in 1953; it was an independent driver co-operative of Licensed London Black Cabs. We are one of the largest Radio Taxi companies in Europe, with over 2,500 taxicabs in London. We provide ground transportation services to 10,000 account clients ranging from large government bodies, corporate, municipal councils, educational institutes, rail companies, small businesses (SME's) to private account holders.    

Minimum salary: 10

Maximum salary: 10

Employer Name: Monster UK

Job short description: Contact centre information clerks

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually

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