Job Customer Accounts Officer x 3. Gloucestershire, Wiltshire and Bristol/Bath area UK Recruitment - job offers

Job title: Customer Accounts Officer x 3.

Job description:
Customer Accounts Officer x 3. Chippenham. £26,530 - £29,183 per annum with Car allowance of £750 and additional benefits. 2 x 37 hours per week, Permanent and Full-Time. 1 x 37 hours per week, Fixed Term Contract and Full-Time for up to 9 months maternity cover. Passionate about great places to live. Our client develops a range of new homes - for rent, shared ownership, and sale - and provides housing management, care and support, and commercial property services. They are currently recruiting for three Customer Accounts Officer to play a key part in the collection and recovering of arrears from a variety of tenures, taking legal action where necessary. You will also help to support their residents by providing benefits advice and signposting to other agencies where necessary. You will be responsible for arrears management within a defined patch and will undertake home visits for collections and, if necessary, will prepare paperwork and present cases in court. The successful applicant will have previous experience of arrears, debt recovery or credit control, possession proceedings and presenting cases in court. You will have first class communication skills and be able to quickly build rapport with residents and deal empathetically and effectively with vulnerable clients and difficult situations. Experience of working to targets in a changing environment is essential as is experience of delivering an excellent level of customer service. You will be able to maintain good working relationships with both internal and external contacts including local authority departments, the DWP and their Neighbourhoods and Tenancy Sustainment teams. Due to the nature of this role you will have a good level of IT literacy with Microsoft packages, particularly Word and Excel. A clean driving licence and use of a vehicle for work purposes is essential. Closing date: Tuesday 26 April 2016 at 5pm. Interview date: Thursday 12 May 2016. Please note that our client does not reimburse any travel expenses incurred to attend your interview.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description:
Professional services managers not elsewhere classified

Country: United Kingdom

Region: Gloucestershire, Wiltshire and Bristol/Bath area

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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