Job Contact Centre Team Manager. Cambridgeshire CC UK Recruitment - job offers

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Job title: Contact Centre Team Manager.

Job description:
Contact Centre Team Manager. This international company manage their customer service across Europe from their base in St Neots. They are looking for a Contact Centre Team Manager to assist in creating a 'customer driven' culture of continual improvement providing a challenging and rewarding environment in which employees develop, take ownership and become empowered to contribute to meeting business goals. The Team Manager will be responsible for improving customer service by managing people, establishing and communicating service metrics; monitoring and analysing results and implementing changes. They are looking for the following attributes:. - Self-motivated and ability to motivate others. - Be a change agent and inspirational leader. - Ability to work closely with HR on recruitment and performance issues. - Analyse, interpret, report on all Customer Service operational performance areas. - Resolve and drive measures to reduce complex or contentious/complaint issues,. - Acting as the escalation point for the Voice teams. - Experience of supervising / team management in a multi-lingual / multi-cultural contact centre. - Track record in driving performance in a contact centre customer service teams. - Experience of CSAT and management in a multichannel Contact Centre environment would be advantageous. - Any additional European languages would be advantageous. This is an excellent opportunity to work in a dynamic rapidly expanding business with a very positive people agenda and excellent reputation for customer services. Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. Search criteria: contact centre, contact center, call centre, call center, customer services, German.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Services managers not elsewhere classified

Country: United Kingdom

Region: Cambridgeshire CC

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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