Job Contact Centre Agent. Shropshire and Staffordshire UK Recruitment - job offers

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Job title: Contact Centre Agent.

Job description:
General description. The overall purpose of this post is to proactively chase debtors for outstanding debt via outbound and inbound telephone debt collection and other methods of communication, maximising collection rates within the required service level. General Requirements. The post holder in addition to debt collection experience will posses excellent communication and negotiation skills speaking in a clear and concise manner, good interpersonal skills, excellent organisational skills. You must be positive and self motivated and able to work very closely with the team. You will have the ability to effectively deal with difficult and complex telephone conversations whilst remaining calm whilst always ensuring that the best outcome is achieved for the client and debtor. Core duties and responsibilities. -        To make outbound and receive inbound calls from debtors. -        To ensure that all Clients/Defendants receive the best customer service within our ability. -        To negotiate payment and/or arrangements over the telephone analysing debtors financial status to maximise debt recovery, whilst ensuring that service standards and client guidelines are maintained. -        Updating all Marston Group systems with relevant call details (including correct telephone numbers, email address, employment details) from the defendant and clients and ensuring all necessary action required is completed. -        To return abandoned calls in line with agreed targets. -        To ensure a high standard of professional practice is met at all times. -        To ensure overall performance and targets are met and reporting any issues to Team Leader/Manager. -        Assisting with Administration Duties within the team. -        To substitute other members of staff within the department. Data Protection and Information Security. -        To adhere to the requirements of the Data Protection Act in respect of confidentiality, security and disclosure of personal data. -        To comply at all times with Marston Group Information Security Management (ISMS) policies and procedures. -        To report any suspected incidents or any observed weaknesses with the Marston Group Information Security Management System to your Line Manager or the Information Security Manager immediately. Company Policy. -        To be aware of and adhere to ALL Company Policies at all times. -        To be aware of the general responsibilities as set out the in the Health & Safety Policy. General. -        The post holder is expected to carry out, any other duties reasonably expected with the general level of the post. The Marston Group Limited is an Equal Opportunities Employer.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description:
Regulatory government associate professionals not elsewhere classified

Country: United Kingdom

Region: Shropshire and Staffordshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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