Job title: Contact Centre Agent.

Job description:
Company:  Rossendales Ltd. Job Title:  Contact Centre Agent (Inbound & Outbound). Location: Rossendales Collect Limited, Wavell House, Holcombe Road, Helmshore, BB4 4NB. Salary:   c15,500. Job Type:  Permanent. Significant investment in both technology and people has allowed us to provide a Best in Class recovery solution to our clients which is evidenced by increased collection performance. Our Telephone Collections Agents are a key reason behind this success. Since inception, Rossendales has developed into a market leading Enforcement and Debt Recovery agency with a client base in excess of 300 Clients and now has fantastic opportunities for Contact Centre Collection Agents (Enforcement) and Telephone Collection Advisors (Debt Recovery) to join our team in Helmshore, Rossendale. Rossendales Ltd was established in 1972 and is part of the Marston (Holdings) Limited group, the largest Judicial Services Company in the UK. Main Responsibilities. The overall purpose of this post is to maximise collection rates, by effective communication with the general public, to the required service level and;. - To use IT systems effectively for reporting, recording and analysing information. - To receive inbound calls and make outbound calls. - To ensure a high standard of professional practice is met at all times. - To ensure overall performance, commissions and targets are met reporting any issues to your team leader. - To substitute other members of staff within the department as required. - To adhere to FCA guidelines and legislation and to keep up to date with any changes. - To be able to utilise data and interpret into the company database ensuring 100% accuracy. - To be able to respond to client / defendant queries both verbally and in writing. - To use a series of reports to make amendments and changes to defendant cases on one-step. - To be deal with income and expenditure forms setting defendants where appropriate into reasonable repayment plans in line with departmental process. - To ensure a high standard of professional practice is met at all times. - To ensure overall performance and targets are met reporting any issues to your line manager. - To substitute other members of staff within the department as required. Full Time Working hours;. Week 1: Monday - Friday 08:00 15:00 & Sat 08:00-13:00. Week 2: Monday - Friday 12:00 20:00. Rossendales Ltd is Investor in People (Gold) accredited and a forward thinking fast growing Company offering an attractive benefits package which includes a health cash plan scheme, company pension, death in service scheme, free parking, 25 days holiday (plus bank holidays and your birthday off) and a monthly bonus scheme. Full training is provided and Rossendales is Investor in people accredited and is a forward thinking fast growing company offering great facilities at our offices in Helmshore. All successful applicants will be subject to DBS and CCJ checks. This role will suit people either looking for a new career or experienced in Telephone Collection, Contact Centre (inbound and outbound) environments. To apply on line please visit the Rossendales website at the link below;. http://www.rossendales.com/index.php/careers. The role is easily commutable from areas such as: Ramsbottom, Burnley, Bury, Rochdale and Bolton. Rossendales Ltd are an equal opportunity employer and does not discriminate based on any age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Construction managers

Country: United Kingdom

Region: Derbyshire and Nottinghamshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly