Job Concession Manager Leicestershire, Rutland and Northamptonshire Brantano UK - job offers

Job title: Concession Manager

Job description:
Job Title: Concession Manager Job Holder: Reports to: Branch Manager Job Purpose: To assist the Manager by training and coaching the team to provide a great customer experience, so that we deliver our sales to maximise profit and make Jones Bootmaker a great place to work. Key Tasks & Responsibilities Sales and Management Costs • To lead by example, aiming to achieve sales and all KPI targets. • To understand and, where applicable, keep controllable expenditure at a minimum, eg wages, stationery, electricity, waste. • Implement and take part in Company marketing initiatives to ensure public awareness of Jones Bootmaker and footfall is increased. Customer Service • To ensure both the customer and cash desk experience are consistently being delivered. • To manage complaints positively, in order to retain our customers loyalty. • To create a positive service culture, leading by example at all times • To ensure that staff are reaching their individual sales targets. Store Operations • To adhere to Company guidelines with regards to minimising stock loss and improving stock accuracy. • To adhere to Company security rules and bring any issues to the attention of the store manager. • To adhere to health & safety Company procedures and bring any issues to the attention of the branch manager. • To ensure all Company administration and documentation is kept up-to-date and accurate. • To carry out, or assist, any other duties as requested by the branch manager. Team Management and Leadership • To help the manager ensure all staff have updated training records and personal development plans. • To ensure all team members have a high level of product knowledge and that this is regularly reviewed. • To help coach, develop and monitor the team with their Induction and on-going training. • To help the manager with managing staff performance, according to Company policies & procedures. • To assist with recruitment of new team members. • To be responsible for own development. • To complete all training levels within timescales given. Store KPI’s: • Mystery Shopper 80%+ • Shoe care- this is calculated on the stores sales • Handbags 6% of total sales • Wage Management • Stocktake • Total sales Vs Budget

Minimum salary: 7

Maximum salary: 8

Employer Name: Brantano UK

Employer address: Rothley

Form of contact: Brantano

Employer phone number: 0844 412 3247

Job short description: Retail and wholesale trade managers

Country: United Kingdom

Region: Leicestershire, Rutland and Northamptonshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Hourly


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