Job Claims Adviser. West Yorkshire UK Recruitment - job offers

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Job title: Claims Adviser.

Job description:
We are recruiting for Claims advisers with start dates in February and. March. 14,770 - 15,000 salary dependant on role plus benefits including 50%. off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays). and free travel & breakdown insurance. What being a Claims Advisor involves. When an important part of a customers life has been compromised, its. you theyll speak to. Its you wholl handle their insurance claim, resolve any. issues, listen out for all-important details and reassure them. Its also you. wholl keep them up-to-date throughout the whole claim. Whether you secure a role in our Motor, Home or Rescue teams, with all. these roles, youll be. Answering a range of calls, from a variety of. different customers. Keeping our customers calm in situations that. maybe stressful or upsetting. Working through insurance claims across many. of our brands, including Direct Line, Green Flag or Churchill. Taking a methodical approach to each claim,. and working through the process with each customer. Keeping an ear out for any details that need. further investigation. Working with other teams here, as well as. third party suppliers, and keeping your customer up to date with any. progress. What does each claims team do?. Motor and home claims teams assist our customer through the initial. registration of their claim. It is not always easy, as customers can often be. upset or in stressful situations. So youll need to take the time to talk. through the claim whilst gathering accurate information and ensuring you are. being empathetic and understanding to the customers situation. The role has. real variety as it works closely with the customer and third party suppliers. daily. Rescue claims assist our customers on the roadside, whether they have. broken down or have damaged their vehicle, they can contact the team 24/7. Our. customers can often be stranded on the roadside, so you will need to reassure. them and keep them up to date during the roadside recovery period. Skills and qualities youll need. Our training will give you guidance. Our systems will lead you through. the process. But itll be your personality and life experience that makes all. the difference. If you have customer service or previous claims experience, so. much the better. Broadly speaking, we look for:. Helpfulness and a passion for customer service. Empathy and understanding. A professional attitude. Career benefits and rewards. It all starts with a competitive salary, benchmarked against our. competitors, which will grow as you do. Weve made sure your annual holiday. entitlement is attractive too and whats more, we let you choose the rewards. that suit your lifestyle. That kind of flexibility is a key feature of our benefits package. And. theres plenty to choose from, including:. Pension funding of 9% of your base salary. you can choose to contribute less or more than this. Income protection. Life assurance. Private medical cover (anyone can choose this. through our flexible benefits scheme, and managers receive this as. standard). Direct Line Group employees can apply for 50%. off Direct Line and Churchill home, motor and pet insurance policies. Holidays 22 pro rata days plus 8 bank holidays. We also provide free Direct Line travel. insurance and Green Flag breakdown cover to our people. Salary and Hours. 14,770 - 15,000 dependant on role. Full time shifts. Shift patterns may include weekend and evening. work between the hours of 8am and 8pm, Monday to Sunday. As our Rescue claims department is available. 24/7, shifts can often be between 7am and 2am Monday to Sunday. Shift and training information will be. discussed at interview and offer stage. Who we are. Direct Line Group is an organisation with a clear mission: to make. insurance much easier and better value for customers. Were one of the leading. motor, home and small business insurers in the UK. Were home to some of the. nations best-known brands, including Direct Line, Churchill

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Debt-collectors and related workers

Country: United Kingdom

Region: West Yorkshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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