Job Case Manager Cambridgeshire CC - job offers

Job title: Case Manager

Job description:
Case Manager Role overview: Member of the claims handling team with responsibility for managing financial mis-selling claims for clients within an IVA, or subject to bankruptcy. Dealing with creditor/client correspondence and communications, along with general office duties. Company profile: My client is a commercial law firm based in Peterborough. Working locally with SMEs and nationally with insolvency practitioners, they offer legal support in many areas from debt recovery and dispute resolution through to insolvency legal services and financial mis-selling complaints. The firm began as a business unit within a niche London law firm. Following the implementation of the Legal Services Act 2007, which allowed non-lawyers to own or invest in law firms, in 2013 my client became a standalone law firm, approved and regulated by the Solicitors Regulation Authority (SRA). As a law firm run by business people, my client has significant commercial insight, which means that their clients benefit from a level of service and a commercial acumen often lacking in traditional law firms. Duties: * Handling new and existing customer financial mis-selling claims * Creating initial customer welcome pack * Managing the return of completed documents * Managing claims process * Handling inbound post from clients and creditors * Inbound and outbound telephone calls * Maintaining case management system * Liaising with referral sources * Updating clients on the progress of their claims and dealing with day-to-day inbound enquiries * Complying with the company’s Data Protection policy * General office duties Skills: * Legal experience would be advantageous but is not essential * Experience of working within a claims management business would be advantageous but is not essential * Excellent administration skills and attention to detail are essential * Assertive telephone manner * Good verbal communication skills * Computer literate (particularly MS Word, Excel and email) * High work ethic * Ability to work in a target driven environment * Ability to prioritise work loads in a changing environment * Ability to work as part of a team with a flexible but organised approach to completing tasks * Excellent time keeper * A drive for customer satisfaction * Keen on personal development REF CW440

Employer Name:

Job short description: Software developers

Country: United Kingdom

Region: Cambridgeshire CC

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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