Job Business Solutions Consultant Lancashire Geeky Jobs - job offers

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Job title: Business Solutions Consultant

Job description:
Job Title: Business Solutions Consultant Location: Oldham Competitive Salary & Benefits Opportunity to work part of the business solutions team, offering technical expertise on software solutions to clients. About the role To work within the Business Solutions team using technical expertise to lead discovery sessions, scoping exercises, technical workshops, and complete the technical design of a solution, working closely with the Sales team and our customers. The role is customer-facing and involves onsite consultancy with our customers. The Business Solutions team reports to the Operations Manager. This role will also have a dotted line into the Sales Manager as a lot of the activities undertaken will be dictated by the needs of the Sales team. There will also be close collaboration with the Configuration team who provide consultancy services and tailor our solutions. This role is located at Capita Software Services in Oldham but will include travel to customer sites across the UK. About Capita | Software Services Capita's software services (CSS) division is the leading supplier of software solutions to the public sector and social housing marketplace. Our software solutions cover the disciplines of customer services, mobile technology, payment collection, income management, integrated housing management, revenues and benefits processing and services and policy training. The Payment Management business unit of CSS also works within the private sector, providing flexible payment service to small and medium sized enterprises. What you will do: * Provide onsite and remote consultancy to customers and the Sales team, from pre-sales stage to project delivery and post-implementation * Provide pre-sales support for business development opportunities * Work with customers and key stakeholders to understand and analyse their technology and business process needs * Work with customers to capture requirements, understand scope, drive the design process and produce statement of works and/or technical design of proposed solution * Assist customers and the Sales team in building business cases with cost benefit analysis to help prioritise information systems spending and project scopes * Consult with customers to agree and produce customer specification of requirements, in sufficient detail to enable the Configuration team to configure the application software * Communicate with and support the project delivery teams to ensure delivery matches business expectation * Assist in producing time estimates for delivery activities to support the sales process * Work with internal teams to prioritise product and business requirements and develop concepts for product enhancements in support of business and technology needs * Respond to and assist team members in resolving queries relevant to the team activities * Produce daily updates to communicate progress to internal and external stakeholders * Provide support for the Capita Group on payment management solutions and PCI DSS (Payment Card Industry Data Security Standard) * Liaise with internal departments and suppliers to provide an effective and efficient response to customer issues and queries * Work with departmental heads to improve business processes across teams * Assist with implementation cases logged with the Professional Services teams and the resolution of customer issues * Assist with software cases logged with the Customer Services teams and the resolution of customer issues * Provide support for the Professional Services teams in an advisory capacity and undertake mentoring of new members of the Configuration team * Where necessary to escalate queries to the Operations Manager and Sales Manager in order to provide an effective and efficient resolution to customer issues and complaints * Accurate completion of timesheets Your experience will include: * Experience in customer-facing role(s) for at least 3 years * Capable of leading discovery sessions and scoping exercise for large

Employer Name: Geeky Jobs

Form of contact: Recruiter

Job short description: Software developers

Country: United Kingdom

Region: Lancashire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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