Job Broadband Support Advisor - Up to £26K OTE LONDON UK Recruitment - job offers

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Job title: Broadband Support Advisor - Up to £26K OTE

Job description:
Are you looking for a career in Technical Support? Do you understand the technical aspects of how ISP's provide Broadband to their Customers? Would you like to work for one of the UKs fastest growing FTSE 250 companies offering fantastic progression opportunities and great benefits? Well look no further as this company has all of this and more. They are the UK's only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets. Due to continued growth, they are looking to recruit a service focused Technical Advisor to work within their busy Technical Customer Services Team. They are looking for people who share their enthusiasm for providing a personal approach to Phone and Broadband Technical Support, and are able to see a query through from start to finish. Their Advisors are ambassadors for their Company and they are looking for people who have: • Experience in resolving issues relating to Internet, Landline, Mobile, VOIP and Internet Security • Experience in supporting e-mail, webmail and web space services • A good knowledge of e-mail clients such as Outlook, Outlook Express, Mac Mail, Windows Mail • Both a 'can do' attitude and 'customer first' approach • The ability to take ownership and use initiative • A genuine interest in engaging with customers and colleagues alike • Good attention to detail and problem solving skills • Excellent communication skills - including the ability to establish good working relationships with their customers and partners Experience working for a Telecommunications provider in a Technical Support role is advantageous, but not essential as they will accept applications from people with a background in troubleshooting IT/Networking issues. Your Role will include: • Acting as 1st/2nd line technical support for their customer base and internal departments • Troubleshooting customers' issues relating to their Internet, Landline, Mobile, VOIP and Internet Security services • Supporting e-mail, webmail and web space services for their customers and partners • The Technical Team are open between 8am and 8pm from Monday to Friday and 9am to 4:30pm on Saturdays Along with a competitive salary and phenomenal bonus structure, they have fantastic benefits including: • 25 days holiday plus bank holidays • Performance based progression opportunities • Annual Salary Review • Share Options • Annual Christmas Bonus • Free Gourmet Society Membership • A choice of Pension Schemes • Staff Discount • Subsidised Restaurant • Staff Loans • Discounted Private Healthcare and Medical Cash Plans • Life Assurance If you think this could be you, and that you would enjoy working in a busy but buzzy Technical Customer Services team, then you could be right for this company. And if that's the case, they look forward to receiving your application! So if you wish to be considered for this superb opportunity, click apply today.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description:
Information and communications technology operations technicians

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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