Job Branch Receptionist Derbyshire and Nottinghamshire Monster UK - job offers

Job title: Branch Receptionist

Job description:
Branch Reception and Coordinator Chesterfield £14,794 p/a Full time, permanent Immediate Start Our client provides second to none Customer Care and attention to detail. Providing excellent lifetime hearing care service from consultation and supply to aftercare and maintenance. They strive to provide a personalised service to each customer which is why they stand out from the crowd. The job: * To have excellent diary management skills * To book appointments in line with policy and training for new and existing customers * Respond to hot leads by calling promptly ideally within 5 minutes * Maximise appointment attendance by confirming all appointments with clients, approach to be in line with policy and training (inc "how to find us" etc) * Reschedule and bring forward appointments tactically to maintain full diary, including intelligent contingency planning in line with policy * Be proactive in local appointment generation * Liaise as appropriate with tele-appointer and dispenser colleagues * To provide premium brand service to customers and prospects * Meet and greet clients warmly and professionally and provide refreshments * Answer all inbound calls according to policy * Operate buddy approach in line with policy * For the exceptions that go to voicemail, respond with call backs etc within 5 minutes * Deal with telephone and personal and written enquiries quickly and with a satisfactory outcome for the customer/prospect * Ensure the branch (and telephone answering) is open and fully operational during stated hours * To use initiative to upsell accessories and care plans * Open conversation with customers to offer accessories at every opportunity * Promote the benefits of customer care plan whenever possible * Always suggest direct debt on care plans * Ensure adequate stock * Ensure excellent branch and self presentation including wearing Company Uniform * Maintain a clean, hygienic and safe work and branch area by completing basic housekeeping * Contribute to air of calm professionalism by respecting colleagues and customers * Ensure product and literature displayed to brand standard * Ensure branch equipment well maintained * Be punctual * Keep accurate records, on Company systems and manually as appropriate * Maintain confidentiality of client and company information in line with data Protection requirements * Ensure appointment details are accurate and helpful and regularly updated and communicated * Update system with appointment outcomes within laid down timelines * Secure cheques and cash received and bank according to policy * Separately maintain accurate petty cash, ensuring sufficiency day to day * Maintain accurate and timely weekly sales and stock reporting * Stock ordering as appropriate * Handle incoming and outgoing post * Contribute to communication, team spirit and professional development by attending team meeting and training events as required The role requires a caring influencer who is comfortable to follow brand procedures yet also able to take the initiative on occasions - someone who is happy to work within a structure (albeit geographically dispersed) and team. Must demonstrate care towards responsibilities, colleagues, customers and the Company. The Job Profile also calls for a person who is able to counsel, negotiate and advise others. The person should be able to create and maintain goodwill, give logical, precise and factual information in a methodical and structured manner. The job incumbent will ideally be a friendly communicator, who is confident, fairly enthusiastic, approachable, somewhat conventional, accommodating and unassuming. Diplomacy and working within clearly defined parameters, in a predictable climate are other aspects which may be involved in the job. The incumbent should have the persistence to see a job through to conclusion and the environment wherever possible should be free of hassle and confrontation. Providing a service to people, coupled with the selling o

Minimum salary: 14794

Maximum salary: 14794

Employer Name: Monster UK

Job short description: Contact centre information clerks

Country: United Kingdom

Region: Derbyshire and Nottinghamshire

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Annually


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