Job Branch Manager 2 LONDON Citi Group - job offers

Job title: Branch Manager 2

Job description:
Citi Branch Manager 2 Competitive Salary Offered Job Purpose: • This individual will be a direct report to the Head of Financial Centres, and have responsibility for the management of the performance of the service team, relationship officers and management team to deliver quality service to bank customers. • Management of branch customer transactional volumes and accountable for all aspects of the branch operational performance. • Motivate Service and Sales Team to achieve service, control and sales targets. • Ensure all branch operations are carried out in accordance with internal policies and controls. • Ensure all lead and sales targets are achieved. Job Background/Context: Role reports to the Head of Financial Centres A Financial Centre Manager working closely with their Financial Centre Deputy Manager and lead Service Officer to drive increased revenue through outstanding service and operational efficiencies. The Financial Centre Manager will be required to sign a flexible contract to cover 40 hours per week, from Monday to Saturday. The Financial Centre Manager may be required at any given time to assist where necessary at another location. Your role will focus on: • Driving exceptional service levels within your branch through effective resourcing planning of the teller line and banking hall through your management team • Ensure, at every touch point within the branch, the customer experience is line with Citibank proposition and brand • Manage and control Operational Risk within your branch. Ensure all regulation, compliance and control procedures adhered to • Deliver against your lead generation and sale targets set through your sales team (Relationship officers ). Building Relationship officer capability, capacity and productivity to drive quality acquisition of new to bank customer and crossing selling • Provide coaching and development of your teams Our Financial Centre network continues to play a crucial role in serving our High Net Worth customers and generating opportunities to acquire and deepen customer relationships, where outstanding customer service and operational efficiency is a key component. As the point of contact and face of Citibank UK, the staff uniform must be worn at all times. They may be required at any given time to assist where necessary at another location. Key Responsibilities: Deliver Citibank’s strategy and translate it effectively to the Financial Centre team. To create a Financial Centre business plan identifying resources, inputs and outcomes, which deliver quality sales and service standards Service • Ensure the team optimises customer potential by promoting a consistent, seamless customer experience • Accountable for resolution of customer complaints and enquiries as required. • Deliver exceptional service through adequate resource management, knowledgeable staff on services and products and creating a culture where the customer comes first. • Complete mandatory service observations to ensure a high level of customer service is provided. • Ensure customers are treated as individuals, have their requests actioned right first time and any complaints dealt with appropriately and resolved first time; observe and embed colleague behaviours that truly demonstrate we are putting Customers FIRST Controls • Proactively drive and deliver new process enhancements that contribute to increased efficiency and reduced costs, while maintaining the levels of operational integrity prescribed by the bank’s procedure manuals • Act in accordance with all regulatory, compliance and KYC policies and communicate to clients as appropriate. • Undertake regular self-assessment to identify potential areas of improvement as well as validating adherence to a control culture. This will be done through daily, weekly and monthly control checks • Monitor and Improve any Risk/ Control Metrics per the daily/ weekly and monthly testing - keep errors to a minimum, reviewed weekly

Employer Name: Citi Group

Job short description: Sales and marketing managers

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Hourly


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