Job Bilingual Customer Service Advisor (Italian/ English). LONDON UK Recruitment - job offers

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Job title:
Bilingual Customer Service Advisor (Italian/ English).

Job description:
Bilingual Customer Service Advisor (Italian / English). Location: Chiswick, London. Salary: £Competitive + Benefits. Employment Status: Full Time, Permanent. Infiniti (the high-performance luxury vehicles company) have partnered with HGS to deliver market-leading customer service to its customers. Key Responsibilities:. * To work as part of a team delivering a first class, professional telephone inbound and outbound service to support and delight Infiniti's customers. * Calling Infiniti customers to provide information on the Infiniti brand and product line, deal with breakdown assistance, provide concierge-type services, and facilitate test drives. * Promote Infiniti by consulting, gathering information, and evaluating client needs. * Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against. * To have knowledge of all Infiniti contact centre operating processes. * Ensure the accurate and timely capture of business critical data and feedback via systems after each call taken. * Understand business customer satisfaction measures and work to maximise quality of call handling by working on feedback from call observations delivered by manager/coach. * Understand individual KPI's. Pro-actively and enthusiastically work towards achieving targets and objectives. * Pro-actively and enthusiastically work towards all objectives set in the personal development plan. . * Actively support at all times, company policy and best practice in the area of security, with particular emphasis on the protection of customer sensitive information and Data Protection Act. * Identify problems and trends and suggests resolutions to higher level personnel. * Follow-up on customer issues not immediately resolved. * Complete call logs, daily reports and all other department data entry requirements. * To be a brand ambassador by always promoting the brand image and providing the highest standard of service to clients. Knowledge & Skills Required:. * Italian Native language (mandatory). Fluent in English. * Experience working for a luxury brand (highly desirable). * Excellent communication skills both verbal and written. * Excellent presentation to portray Infiniti premium image. * Detail orientated. * Excellent PC skills. Strong typing and Internet navigation skills required. * Strong communication and customer service skills with the ability to engage with customers who expect a premium level of personalized service. * Organisational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism. * Ability to work independently and as a contributing team member. * Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar. * Strong active listening skills. * Able to ask targeted questions, anticipate needs, and start fresh with every customer. * Multitask, must be able to use multiple applications and manoeuvre quickly between multiple screens while on the phone. Computer knowledge of (Excel, Word and Windows) required. * A proven team player able to interact with a broad range of people. * Be flexible in working hours, in order to meet the needs of the organisation. * Full, current Driving Licence. Keywords: Bilingual Customer Service Advisor, Italian Customer Service Advisor, Customer Service Advisor, Customer Support, Customer Service Executive, Customer Service Representative.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description:
Business services and administration managers not elsewhere classified

Country: United Kingdom

Region: LONDON

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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