Job Associate Client Support Manager - Trade - Birmingham. West Midlands UK Recruitment - job offers

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Job title:
Associate Client Support Manager - Trade - Birmingham.

Job description:
The Company:. City Elite Recruitment is delighted to be working alongside one of the leading banks in the world. The Role:. To provide support to clients who are new to trade across all market segments (Global Corporate, Mid Market and SME), managing and guiding clients through the operational on-boarding process through to being embedded trade clients, ensuring that this transition is smooth by pre-empting any difficulties and resolving any issues in an effective and timely manner. Accompany and support the Trade Sales Team and the front line coverage teams on face to face client visits as required, providing technical trade input. Be the contact point for clients new to trade during the operational set up and embedding period, providing a bespoke & specialised one to one service. Take ownership for handling and seeing through to successful resolution all trade related client queries during the initial period. Establish the initial day to day client operational relationship; provide coaching and guidance to build clients understanding and knowledge. Build and maintain strong client relationships, using detailed trade operational expertise and technical trade knowledge to deliver excellent customer service. Manage and oversee the operational onboarding and set up process, liaising with all parts of the bank to ensure that this is completed in a timely manner and that any issues are resolved. Develop strong working relationships with other stakeholders across Global Transaction Banking and Commercial Banking to deliver for the customer. The Candidate:. Uniform Rules for Collections v 522. Uniform Customs and Practise v 600. Uniform Rules for Demand Guarantees. International Standby Practises. International Standard Banking Practise (ICC Publication 681). A good understanding of Group Operations Policies, Legal and Regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates. A solid knowledge of Trade products, the Trade Processing Lifecycle, trade processes, documentation, procedures and services. A good overall knowledge of Banking and its environment in order to understand the end to end customer experience. Must either be CITF qualified or expected to successfully attain within 12 months of being in the role. Strong customer service skills and experience of relationship management advantageous.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Debt-collectors and related workers

Country: United Kingdom

Region: West Midlands

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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