Job Assistant Service Delivery Manager. West Midlands UK Recruitment - job offers

Job title: Assistant Service Delivery Manager.

Job description:
The Role. OfficeTeam are currently recruiting for an Assistant Service Delivery Manager on behalf of our client based in Birmingham within the motor trade. The role will be to work within their auction and remarketing department with your key duties and responsibilities as below:. Responsible for managing and supporting the effective running of entire office remit, including administration and cash/payments office. Ensure service delivery to all clients meets all contractual and quality KPIs, including Vendor SLA compliance, exceeding client expectations and demonstrates continuous improvement. Manage the delivery of on-line sales channels. Be the initial point of escalation for all enquiries, both internal and external and when necessary, to handle customer complaints efficiently and effectively, keeping the number of escalated queries to a minimum. Effective complaint handling and resolution (Buyer & Vendor). Meet and comply with the ICS accreditation standards and ensure all new employees are trained. Work closely with the Operations, Buyer Services Manager and their respective Teams to ensure that all vehicles are entered for sale correctly, all relevant processes are completed within the guidelines and that customer reports are being completed to service level requirements. Support the administration of the branch product and service offering, including Seller Advance. Your Profile. In order to be considered for this position you must have the following experience:. Leadership experience. Strong organisational skills. Excellent communication skills. Able to motivate and drive a team of people to achieve a collective aim. An strong understanding of the Auction/Remarketing processes. An understanding of the Cash Office/Payments Office and the process and regulations. An understanding of HR policies & procedures. Strong level of IT knowledge - Microsoft, Word, Excel and PowerPoint Presentation skills. Demonstrate improved performance and profitability through previous experience and track record. The Company. OfficeTeam are currently recruiting for an Assistant Service Delivery Manager on behalf of our client based in Birmingham. Salary & Benefits. £27,000 to £30,000 per annum plus bonus. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

Employer Name: UK Recruitment

Form of contact: Recruiter

Job short description: Sales workers not elsewhere classified

Country: United Kingdom

Region: West Midlands

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly


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