Job Apprentice Support Analyst - Bristol SOUTH WEST (ENGLAND) jobsNskills.co.uk - job offers

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Job title: Apprentice Support Analyst - Bristol

Job description:
Apprentice Support Analyst - Bristol Type: Apprenticeship Role Package: £10,000 - £12,000 annual salary depending on experience My client (an international market leader in specialist systems and business process services for organisations across the public sector and around the world) require an Apprentice Product (software) Support Analyst to ensure the provision of high quality product support to its customers. Duties: Investigate customer reported problems connecting to customer sites as appropriate. Replicate issues and resolve according to contract SLAs. Co-ordinate with the development team to resolve problems requiring code change. Ensure all changes are tested Deliver patches / new programs to customers to resolve issues Ensure customer information records are accurately maintained for each installed customer, providing all the necessary information to provide a superior customer support Build effective relationships with both internal and external customers Identify and implement all opportunities to eliminate the re-occurrence of problems Ensure customers are kept advised of problem progression and urgent problem fixes are dispatched promptly Escalate major issues ensuring key internal staff are kept advised of impact and solution progression Maintain an in-depth understanding of the product, its operation, interface to external systems and data structure Skills Required: Ability to work independently recognizing and setting priorities for self Excellent interpersonal skills, able to communicate clearly with customers and internal staff and negotiate an equitable solution to issues Ability to work as part of a team. Good understanding of the full product lifecycle from initial concept design through to ongoing support. Knowledge of Asset / Fleet Management Systems, or similar. Understanding of both Windows Client and Server. Working knowledge of Oracle / SQL 1 or more years' experience providing product support. We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies &Employment Businesses Regulations 2003

Employer Name: jobsNskills.co.uk

Job short description: Software developers

Country: United Kingdom

Region: SOUTH WEST (ENGLAND)

Contract duration: Permanent

Contract type: Full time

Source of job offer:
Department for Work and Pensions, Public Employment Services, United Kingdom

How to apply: Other - see free text

Salary currency: GBP

Salary period: Monthly

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